**Experienced Live Chat Specialist - Collections: Revolutionizing the Home Improvement Industry with Sustainable Financing Solutions**

Are you a highly motivated and results-driven professional with a passion for making a positive impact on the planet? Do you thrive in a collaborative work culture and value a rewarding career? If so, we invite you to join blithequark, a pioneering company that's revolutionizing the home improvement industry with friendly financing options for those who dream of living a more sustainable lifestyle. At blithequark, our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're transforming the home improvement industry and protecting our only planet. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you share our commitment to sustainability and want to be part of a team that's making a meaningful impact, we encourage you to apply for this exciting opportunity. **About the Role:** As a Live Chat Specialist - Collections, you'll play a critical role in responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. You'll maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. This is a full-time remote position, and you'll work a standard Monday-to-Friday schedule from 9:30am to 6pm PST. **Key Responsibilities:** * Communicate with delinquent borrowers via different digital communication channels, including live chat, email, and phone. * Find solutions to help bring borrower's loans to a current status, ensuring timely payments and minimizing delinquency. * Process payments for borrowers with past due payments, maintaining accurate records and ensuring compliance with company policies. * Meet daily, weekly, and monthly collection and metric goals, demonstrating exceptional performance and results-driven attitude. * Collaborate with internal teams to resolve complex customer issues and provide exceptional customer service. **Required Skills, Knowledge & Abilities:** * 1-2 years of direct experience in credit and collections, with a strong understanding of sales, negotiation, and persuasion tools. * Excellent written communication skills, with the ability to craft clear and concise messages that resolve customer issues. * Prior experience with financial products is preferred, but not required. * Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. * Self-motivated and extremely goal-oriented, with a proven track record of meeting and exceeding performance targets. * Team player with a professional demeanor, able to work collaboratively with internal teams to achieve common goals. * Bilingual Spanish/English is required, with the ability to communicate effectively with customers in both languages. **Compensation & Benefits:** * Competitive hourly rate of $16-18 per hour, with a bonus opportunity to increase earnings. * Comprehensive benefits package, including 401(k) matching, dental insurance, flexible schedule, health insurance, on-the-job training, paid time off, referral program, vision insurance, and work-from-home options. * Opportunity to work with a pioneering company that's making a positive impact on the planet. **What We Offer:** * Collaborative work culture that values teamwork, innovation, and customer satisfaction. * Opportunity to work with a talented team of professionals who share your passion for sustainability and customer service. * Comprehensive training and development programs to help you grow and succeed in your career. * Flexible schedule and work-from-home options to balance your work and personal life. * Competitive compensation and benefits package that rewards your hard work and dedication. **How to Apply:** If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Application Question(s):** * The shift currently available is Monday through Friday from 9:30am to 6pm PST. Are you available for that shift schedule? * The salary range available is $16 - $18 per hour with an opportunity to bonus monthly. Does this meet your compensation requirements? **Experience:** * Live chat: 1 year (Required) **Language:** * Spanish (Preferred) **Work Location:** * Remote We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. If you're passionate about making a positive impact on the planet and want to be part of a team that's revolutionizing the home improvement industry, we invite you to apply for this exciting opportunity. Apply for this job