**Experienced IT Support Technician – Data Entry Remote Jobs at arenaflex**
**Join the arenaflex family and embark on a journey of growth, innovation, and adventure!**
Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further than arenaflex, where you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. As you embark on this exciting journey, you'll face challenges with flexibility and poise, mastering new skills and propelling your career while having a blast. Take the first step towards advancing both your personal and professional life and get ready to soar!
**Why you'll love this role**
This position is part of the Data Innovation Group within the Data Innovation Division at arenaflex. As an IT Support Technician, you'll be responsible for providing top-notch support to employees in all aspects of end-user computing, including software/hardware installations, upgrades, and general maintenance of PC workstations and peripherals.
**What you'll do**
* Resolve and close tickets/work orders supporting end-user workstations and peripherals
* Answer customer service issues raised from the Helpdesk
* Contribute to workstation projects (global installs/redesigns) as a project team member
* Remotely diagnose and resolve issues using remote tools
* Investigate and collaborate with other departments to assist with system-related issues
* Record client interactions in incident management software, including resource management
* Recover data from hard drives or perform data migration
* Maintain remote access for virtual private network (VPN) availability as well as remote/broadband connectivity for workstations
* Install and configure local and network-based printers
* Perform routine maintenance and support
* Work varied shifts, including evenings, weekends, and holidays, and be prepared to travel as required
* Follow management direction, complying with IT strategy and procedures
* Perform other duties as assigned
* Ventures, as required
**All you'll need for success**
* Minimum Qualifications: Education and Earlier Professional training
+ Bachelor's degree in Computer Science, Data Systems, or related field, or equivalent work experience/training
* Preferred Qualifications: Training and Earlier Professional training
+ A+ certification
+ MCSE/MCP certification
+ Past IT experience in an aircraft/airport environment
* Abilities, Licenses, and Certificates
+ General knowledge of all Windows-based operating systems, including Windows 10
+ Knowledge of workflow and tagging systems
+ Knowledge of VPN networks and ability to troubleshoot issues
+ Ability to work independently and act in a collaborative, team-based environment
+ Ability to lift at least 50 pounds
**What you'll get**
* Take advantage of all that arenaflex has to offer:
+ Medical benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
+ Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
+ 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family and become part of a diverse and inclusive workforce**
From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join arenaflex today and become part of a team that's changing the world!
Apply Now
Apply Now
Are you ready to explore a world of possibilities, both at work and during your downtime? Look no further than arenaflex, where you'll have the opportunity to travel the world, develop your skills, and become the best version of yourself. As you embark on this exciting journey, you'll face challenges with flexibility and poise, mastering new skills and propelling your career while having a blast. Take the first step towards advancing both your personal and professional life and get ready to soar!
**Why you'll love this role**
This position is part of the Data Innovation Group within the Data Innovation Division at arenaflex. As an IT Support Technician, you'll be responsible for providing top-notch support to employees in all aspects of end-user computing, including software/hardware installations, upgrades, and general maintenance of PC workstations and peripherals.
**What you'll do**
* Resolve and close tickets/work orders supporting end-user workstations and peripherals
* Answer customer service issues raised from the Helpdesk
* Contribute to workstation projects (global installs/redesigns) as a project team member
* Remotely diagnose and resolve issues using remote tools
* Investigate and collaborate with other departments to assist with system-related issues
* Record client interactions in incident management software, including resource management
* Recover data from hard drives or perform data migration
* Maintain remote access for virtual private network (VPN) availability as well as remote/broadband connectivity for workstations
* Install and configure local and network-based printers
* Perform routine maintenance and support
* Work varied shifts, including evenings, weekends, and holidays, and be prepared to travel as required
* Follow management direction, complying with IT strategy and procedures
* Perform other duties as assigned
* Ventures, as required
**All you'll need for success**
* Minimum Qualifications: Education and Earlier Professional training
+ Bachelor's degree in Computer Science, Data Systems, or related field, or equivalent work experience/training
* Preferred Qualifications: Training and Earlier Professional training
+ A+ certification
+ MCSE/MCP certification
+ Past IT experience in an aircraft/airport environment
* Abilities, Licenses, and Certificates
+ General knowledge of all Windows-based operating systems, including Windows 10
+ Knowledge of workflow and tagging systems
+ Knowledge of VPN networks and ability to troubleshoot issues
+ Ability to work independently and act in a collaborative, team-based environment
+ Ability to lift at least 50 pounds
**What you'll get**
* Take advantage of all that arenaflex has to offer:
+ Medical benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
+ Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
+ 401(k) Program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
+ Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
**Join the arenaflex family and become part of a diverse and inclusive workforce**
From the colleagues we recruit to the customers we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world.
Are you ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline running smoothly as we care for people on life's journey? Join arenaflex today and become part of a team that's changing the world!
Apply Now
Apply Now