**Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert**
At arenaflex, we're dedicated to providing exceptional customer service to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone. If you're passionate about delivering top-notch service, have a knack for insurance, and enjoy working from home, we'd love to hear from you!
**About arenaflex**
arenaflex is a leading provider of insurance services, committed to helping our members and customers navigate the complexities of property and casualty insurance. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service. As a work-from-home Insurance Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our members and customers.
**Key Responsibilities**
As an Insurance Customer Service Representative, you'll be responsible for:
* Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
* Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Reviewing and updating policies to enhance retention and better meet the needs of the consumer
* Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
* Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Providing quotes on endorsements as requested
* Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
* Processing changes to policies within EPIC, submitting changes to specific companies, and following up to ensure change requests have been processed in a timely manner
* Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
* Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
**What We Offer**
As an arenaflex team member, you'll enjoy a range of benefits, including:
* A competitive hourly rate, depending on experience and salary zone
* Eligibility for Annual Merit Increase
* Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free AAA Premier Battery Membership
**What We're Looking For**
To succeed in this role, you'll need:
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet productivity standards
* Strong knowledge of insurance industry and club insurance agency policies and procedures
* Ability to work independently and as part of a team
**Why Join arenaflex?**
At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for insurance, we'd love to hear from you! Apply now to join our team of dedicated professionals and take the first step towards a rewarding career with arenaflex.
Apply Now
Apply Now
**About arenaflex**
arenaflex is a leading provider of insurance services, committed to helping our members and customers navigate the complexities of property and casualty insurance. With a strong focus on customer satisfaction, we're always looking for talented individuals who share our passion for delivering exceptional service. As a work-from-home Insurance Customer Service Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our members and customers.
**Key Responsibilities**
As an Insurance Customer Service Representative, you'll be responsible for:
* Handling property & casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
* Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Reviewing and updating policies to enhance retention and better meet the needs of the consumer
* Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Making appropriate recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
* Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Providing quotes on endorsements as requested
* Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
* Processing changes to policies within EPIC, submitting changes to specific companies, and following up to ensure change requests have been processed in a timely manner
* Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
* Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
**What We Offer**
As an arenaflex team member, you'll enjoy a range of benefits, including:
* A competitive hourly rate, depending on experience and salary zone
* Eligibility for Annual Merit Increase
* Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free AAA Premier Battery Membership
**What We're Looking For**
To succeed in this role, you'll need:
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
* Excellent communication and problem-solving skills
* Ability to work in a fast-paced environment and meet productivity standards
* Strong knowledge of insurance industry and club insurance agency policies and procedures
* Ability to work independently and as part of a team
**Why Join arenaflex?**
At arenaflex, we're committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for insurance, we'd love to hear from you! Apply now to join our team of dedicated professionals and take the first step towards a rewarding career with arenaflex.
Apply Now
Apply Now