**Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert**
At arenaflex, we're dedicated to providing exceptional customer service to our valued policyholders. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our customers, ensuring they have the right insurance coverage to protect their assets and well-being. If you're passionate about the insurance industry and have a knack for building strong relationships, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of insurance services, committed to helping our customers navigate the complexities of property and casualty insurance. With a strong focus on customer satisfaction, we strive to deliver personalized support and expert guidance to our policyholders. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.
**Key Responsibilities**
As an Insurance Customer Service Representative, you'll be responsible for:
* Handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone
* Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Reviewing and updating policies to enhance retention and better meet the needs of the consumer
* Counseling policyholders on appropriate coverage, policy limits, payment options, and state laws to ensure they have sufficient protection against risks covered by P&C insurance
* Making recommendations and/or changes to policies and gaining policyholder acceptance to process the changes
* Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
* Processing changes to policies within EPIC and submitting changes to specific companies, following up to ensure change requests have been processed in a timely manner
* Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
* Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
**What We Offer**
* A competitive hourly rate, depending on experience and salary zone
* Eligibility for Annual Merit Increase
* Comprehensive Health benefits package, including:
+ Paid Time Off (accruals begin on first day of employment)
+ 401(k) plan with a company match
+ Medical, Dental, Prescription, and Vision Coverage
+ Tuition Reimbursement
+ Life Insurance
+ Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free arenaflex Premier Battery Membership
**What We Need from You**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Work Environment and Company Culture**
As a remote Insurance Customer Service Representative, you'll have the flexibility to work from home and enjoy a comfortable, distraction-free environment. Our team is passionate about creating a welcoming and inclusive workplace, where diversity, equity, and inclusion are valued and celebrated. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply.
**Why Join arenaflex?**
* Opportunity to work from home with a flexible schedule
* Competitive compensation and benefits package
* Comprehensive training and development programs
* Collaborative and inclusive work environment
* Chance to make a real difference in the lives of our customers
**How to Apply**
If you're a motivated and customer-focused individual with a passion for the insurance industry, we want to hear from you! Apply now to join our team as an Insurance Customer Service Representative and take the first step towards a rewarding career with arenaflex.
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
Apply Now
**About arenaflex**
arenaflex is a leading provider of insurance services, committed to helping our customers navigate the complexities of property and casualty insurance. With a strong focus on customer satisfaction, we strive to deliver personalized support and expert guidance to our policyholders. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.
**Key Responsibilities**
As an Insurance Customer Service Representative, you'll be responsible for:
* Handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone
* Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Reviewing and updating policies to enhance retention and better meet the needs of the consumer
* Counseling policyholders on appropriate coverage, policy limits, payment options, and state laws to ensure they have sufficient protection against risks covered by P&C insurance
* Making recommendations and/or changes to policies and gaining policyholder acceptance to process the changes
* Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as a liaison for information exchange between customers and insurance companies
* Processing changes to policies within EPIC and submitting changes to specific companies, following up to ensure change requests have been processed in a timely manner
* Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
* Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
**What We Offer**
* A competitive hourly rate, depending on experience and salary zone
* Eligibility for Annual Merit Increase
* Comprehensive Health benefits package, including:
+ Paid Time Off (accruals begin on first day of employment)
+ 401(k) plan with a company match
+ Medical, Dental, Prescription, and Vision Coverage
+ Tuition Reimbursement
+ Life Insurance
+ Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free arenaflex Premier Battery Membership
**What We Need from You**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**Work Environment and Company Culture**
As a remote Insurance Customer Service Representative, you'll have the flexibility to work from home and enjoy a comfortable, distraction-free environment. Our team is passionate about creating a welcoming and inclusive workplace, where diversity, equity, and inclusion are valued and celebrated. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals to apply.
**Why Join arenaflex?**
* Opportunity to work from home with a flexible schedule
* Competitive compensation and benefits package
* Comprehensive training and development programs
* Collaborative and inclusive work environment
* Chance to make a real difference in the lives of our customers
**How to Apply**
If you're a motivated and customer-focused individual with a passion for the insurance industry, we want to hear from you! Apply now to join our team as an Insurance Customer Service Representative and take the first step towards a rewarding career with arenaflex.
Apply Now
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
Apply Now