**Experienced Inbound Customer Service Agent – Consumer Relations (Remote) at blithequark**

Are you passionate about delivering exceptional customer experiences and creating possibilities for others? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team of dedicated professionals at blithequark, where creativity meets passion and conversations lead to exceptional outcomes and experiences. **About blithequark** At blithequark, we come together to make "good things, for life." As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers, and makers who believe that anything is possible and that there's always a better way. We believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together. Our philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. **About the Role** As an Inbound Customer Service Agent – Consumer Relations (Remote) at blithequark, you will play a critical role in resolving escalated customer service issues and creating an outstanding quality service experience for our consumers. You will advocate with multiple internal departments on behalf of our customers, negotiating and implementing concessions that are in the best interest of both our customers and blithequark. **Responsibilities** * Resolve escalated customer service issues, capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry * Follow up with customers using phone, email, or text to resolve appliance-related concerns, and close out cases with successful actions * Find creative solutions that are in the best interest of the customers and blithequark when negotiating and implementing concessions * Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc. * Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager * Complete consumer reviews for satisfaction before case closure * Meet work schedule demands and obligations with compliance, integrity, and according to values, processes, and policies **Requirements** * High School Diploma or GED * Minimum of 1-year Call-Center experience * Minimum of 2-years Escalated Customer Service experience * Ability to communicate effectively in English is a requirement * Excellent written & verbal skills * Moderate to advanced computer skills; navigating multiple online applications * Exceptional organizational skills; ability to effectively multi-task * Ability to handle high-volume calls while simultaneously handling multiple online applications * Previous experience working from home (preferred) **Soft Skills** * Passion for helping customers and problem-solving * Flexible with the ability to take direction from management yet work independently to achieve goals * Active listening skills and the ability to ask questions * Conflict resolution skills; negotiation skills; and time management skills * Flexibility, being the ability to adapt to change. Critical thinking skills * Desire to work in a team environment towards common goals * Ability to remain calm and show empathy while handling challenging customer concerns **Requirements for Remote Work Environment** * Remote work opportunities subject to business needs. Otherwise, a normal office environment with lighting and climate-controlled temperatures. * A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues * Internet Speed Requirements: + Ping 50 Mbps or lower + Download 50 Mbps or higher + Upload 15 Mbps or higher **Our Culture** At blithequark, we respect and value the unique backgrounds and experiences that everyone brings to our organization. We believe a diverse workplace, where everyone is included and people can be their true and authentic selves, fosters creativity and innovation. We know our differences are our greatest strength. The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best, every day. Diversity at blithequark helps us achieve zero distance to our owners, innovate smartly, and connect to the communities and customers we serve. **Benefits and Perks** * Paid on-the-job training and mentoring * Work-from-home opportunities (equipment provided) * No weekend shifts * Paid time off * Medical, dental, vision, and prescription benefits eligibility on day 1 of employment * 401(k) program with a company match * Short-term and long-term disability * Life insurance * Appliance discount program * Tuition reimbursement * Gym membership reimbursement * Career growth opportunities **How to Apply** If you are passionate about delivering exceptional customer experiences and creating possibilities for others, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about our company culture and to submit your application. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. **E-Verify** blithequark participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. **Accommodations** If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]. Apply for this job