**Experienced Home Care Customer Success Manager – Senior Care Industry Expert**

At arenaflex, we're dedicated to empowering caregivers and their senior loved ones by providing personalized solutions for senior care. As the nation's leading online resource for senior care, we're committed to fostering a culture of diversity, equity, and inclusion. Our employees live by our core values every day: Mission Over Me, Do Hard Things, Drive Outcomes as a Team, Win The Right Way, Embrace Change, and Drive Outcomes as a Team. We're seeking an experienced Home Care Customer Success Manager to join our team in Charlotte, NC. As a key member of our Home Care Support Team, you'll be responsible for the success and retention of your individual portfolio of home care customers. You'll build deep relationships with a portfolio of home care agencies by onboarding, providing ongoing support, and driving conversion of arenaflex's referrals for each agency. **About arenaflex** arenaflex is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven, personalized solutions. Established in 2000 as a family business, arenaflex employees are deeply committed to the company mission to enable caregivers to make the best senior care decisions. Our employees live the company values every day: * Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy. * Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow. * Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team. * Win The Right Way: We see organizational integrity as the foundation for how we operate. * Embrace Change: We innovate and constantly evolve. **Key Responsibilities** As a Home Care Customer Success Manager, you'll be responsible for: * Delivering growth for your designated portfolio of home care customers by driving conversion of referrals. * Building and nurturing relationships with home care customers' in-market resulting in increased customer retention and satisfaction. * Driving a quick ramp-up of new home care customers and accelerating their effectiveness in being able to convert arenaflex referrals to care. * Implementing proven strategies to drive client activations and improve the conversion rate of arenaflex referrals. * Increasing revenue by increasing monthly referral volume and upselling additional products. * Conducting regular review of referrals and results via call or video conference. Educating home care customers on our value, process, and best practices. * Promoting the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service). * Resolving invoice disputes fairly and equitably and communicating those results to customers in a supportive and positive manner. * Communicating with the home care sales team regularly regarding challenges, incentives, and changes within the market. * Assisting with maintaining the database of all home care agencies and taking actions to ensure that the data is complete and accurate. **Qualifications** We're looking for a candidate with: * A Bachelor's degree preferred * 3-5+ years of sales/account management experience * Demonstrated experience in the senior care industry or other relevant experience and willingness to learn * A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area * Proven problem-solving abilities * Ability to deliver results while working in a highly independent and fast-paced environment * Experience working in a metrics-driven environment * Excellent communication and presentation skills * Excellent customer service, coaching, and training skills * Demonstrated ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural, and legal guidelines * Ability to independently organize own work, set priorities, and meet critical time deadlines * Strong computer skills necessary, including Word, Excel, and PowerPoint * Willingness to travel and attend various conferences (about 10% of the time) as needed **Key Performance Indicators** Your success will be measured by: * Client activations / revenue growth * Home care customer attrition / retention * Assigned portfolio level conversion **Compensation and Benefits** We offer a competitive compensation package, including: * A base salary of $50,000 * On-target earnings of $70,000 * Full benefits for full-time employees, including health, life, dental, vision, 401(k) + company match, paid time off, etc. **Work Environment and Culture** As a remote employee, you'll have the flexibility to work from anywhere within the continental United States. Our company culture is built on our core values, and we're committed to fostering a culture of diversity, equity, and inclusion. **How to Apply** If you're a motivated and results-driven individual with a passion for senior care, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job