**Experienced Healthcare Customer Service Expert - Phone Intake Representative**
**Join arenaflex, a leading healthcare solutions provider, in a dynamic remote call center environment where you'll be the first point of contact for patients seeking home healthcare services. As a Healthcare Customer Service Expert, you'll have the opportunity to make a meaningful impact on people's lives while working in a fast-paced, high-volume call center setting.**
**About arenaflex**
arenaflex is a forward-thinking healthcare solutions provider dedicated to delivering exceptional patient care and support. Our team of passionate professionals is committed to making a difference in the lives of our patients, families, and communities. We're proud to offer a comprehensive range of benefits, opportunities for growth and development, and a culture that values diversity, equity, and inclusion.
**Job Summary**
As a Healthcare Customer Service Expert, you'll be responsible for providing exceptional customer service to patients, providers, and referral sources through phone interactions. You'll work in a remote call center environment, receiving and responding to approximately 60-65 incoming calls per day. Your primary responsibilities will include:
* Collecting clinical and demographic information from patients and entering it into our CareCentrix portal
* Responding to complex requests and resolving issues in a timely and professional manner
* Maintaining accurate records and adhering to all company policies, including HIPAA/PHI
* Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Collaborating with our team to achieve shared goals and objectives
**Responsibilities**
* Provide exceptional customer service to patients, providers, and referral sources through phone interactions
* Collect clinical and demographic information from patients and enter it into our CareCentrix portal
* Respond to complex requests and resolve issues in a timely and professional manner
* Maintain accurate records and adhere to all company policies, including HIPAA/PHI
* Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Collaborate with our team to achieve shared goals and objectives
* Participate in ongoing training and development to enhance skills and knowledge
* Adhere to arenaflex's core values and principles, including empathy, patience, and a commitment to excellence
**Qualifications**
* High School Diploma or GED
* Minimum 2 years of customer service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams
**Internet Requirements**
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
* While working, required to hardwire with an ethernet cable
**What We Offer**
* Starting pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**CareCentrix Maintains a Drug-Free Workplace**
arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**How to Apply**
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
Apply Now
Apply Now
**About arenaflex**
arenaflex is a forward-thinking healthcare solutions provider dedicated to delivering exceptional patient care and support. Our team of passionate professionals is committed to making a difference in the lives of our patients, families, and communities. We're proud to offer a comprehensive range of benefits, opportunities for growth and development, and a culture that values diversity, equity, and inclusion.
**Job Summary**
As a Healthcare Customer Service Expert, you'll be responsible for providing exceptional customer service to patients, providers, and referral sources through phone interactions. You'll work in a remote call center environment, receiving and responding to approximately 60-65 incoming calls per day. Your primary responsibilities will include:
* Collecting clinical and demographic information from patients and entering it into our CareCentrix portal
* Responding to complex requests and resolving issues in a timely and professional manner
* Maintaining accurate records and adhering to all company policies, including HIPAA/PHI
* Meeting or exceeding individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Collaborating with our team to achieve shared goals and objectives
**Responsibilities**
* Provide exceptional customer service to patients, providers, and referral sources through phone interactions
* Collect clinical and demographic information from patients and enter it into our CareCentrix portal
* Respond to complex requests and resolve issues in a timely and professional manner
* Maintain accurate records and adhere to all company policies, including HIPAA/PHI
* Meet or exceed individual performance goals in areas such as Call Quality, Attendance, Adherence, and other Contact Center objectives
* Collaborate with our team to achieve shared goals and objectives
* Participate in ongoing training and development to enhance skills and knowledge
* Adhere to arenaflex's core values and principles, including empathy, patience, and a commitment to excellence
**Qualifications**
* High School Diploma or GED
* Minimum 2 years of customer service experience in a call center environment
* Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
* Ability to navigate dual monitors and multiple applications
* Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
* Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
* Basic PC skills working with Microsoft Office, including Word and Excel Spreadsheets, Outlook, and Microsoft Teams
**Internet Requirements**
* Speeds: 2mb/10mb upload and 10mb/25mb download or higher
* High-speed Internet: Fiber or Cable connection required
* DSL, Satellite, Wireless, and Hotspot are prohibited due to poor connections
* While working, required to hardwire with an ethernet cable
**What We Offer**
* Starting pay for external hires is $17.50 / hour + Monthly Incentive Bonus Opportunity
* Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
* Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
* Advancement Opportunities, professional skills training, and tuition reimbursement
* Walgreens Discount - receive up to 25% off eligible items
* Great culture with a sense of community
**CareCentrix Maintains a Drug-Free Workplace**
arenaflex is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, national origin, religion, sex, disability, sexual orientation, gender identification, or being a qualified disabled veteran or qualified veteran of the Vietnam era or any other category protected by Federal or State law.
**How to Apply**
If you're a motivated and compassionate individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application.
Apply Now
Apply Now