Experienced Full-Time Evening Customer Care Associate - Healthcare Navigation and Support with 10% Rate Differential at Blithequark
Join the Award-Winning Team at Blithequark Blithequark is a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, dedicated to making healthcare easier for our members. We're seeking a compassionate and customer-focused Evening Customer Care Associate to join our team. As a work-from-home associate, you'll play a vital role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. About Blithequark At Blithequark, we're passionate about helping people every single day. Our employees enjoy a supportive and friendly work environment, with opportunities for growth and development. We're proud to have received numerous awards and recognition for our excellence in customer service, including: Excellence in Customer Service Awards: Organization of the Year (Small) - 2024 Stevie Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner - 2024 Fortune 100 Best Companies to Work For in the USA by Great Places to Work (GPTW) - #95, 2024 Job Summary As an Evening Customer Care Associate at Blithequark, you'll be responsible for: Answering a variety of incoming calls from members regarding their healthcare questions and other inquiries Building rapport with callers using a friendly, courteous, and professional manner Verifying and collecting demographics and updating systems as necessary Determining and executing the best resolution to assist the member based on their needs or requests Connecting members to appropriate areas both internally and externally Managing tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors Performing other duties and projects as assigned by management Your Success At Blithequark, we're invested in your success. We offer: Comprehensive new-employee training program to help you develop the knowledge and skills needed for success in your role All work equipment and technology to support your work-from-home role Ongoing support and guidance from supervisors and staff Benefits and Compensation We offer a total rewards package that includes: Robust Medical coverage Dental & Vision benefits Tuition assistance 401(k) savings plan with company match Paid time off (PTO) Paid holidays Employee Assistance Programs and Wellness Programs Hourly rate starting at $16.00, with a 10% rate differential for evening shifts. Schedule and Work Environment This is a full-time (40 hours/week) position, Monday - Friday, with two evening shifts available: 1:00 to 9:30 pm EST 1:30 to 10:00 pm EST As a work-from-home associate, you'll need to be located within the Continental United States. Requirements To be successful in this role, you'll need: High School Degree or GED required Associate's degree with major course work in business administration, liberal arts, public health, healthcare management, or a related field preferred Customer Service experience preferred Strong Communication skills Problem-solving/issue resolution skills Multitasking skills Career Growth and Learning Benefits At Blithequark, we're committed to helping our employees grow and develop their careers. We offer: Ongoing training and development opportunities Opportunities for advancement and promotion A supportive and collaborative work environment Work Environment and Company Culture At Blithequark, we're proud of our company culture and work environment. We offer: A flexible and remote work environment A supportive and collaborative team Opportunities for growth and development A commitment to diversity, equity, and inclusion Why Join Blithequark? If you're passionate about helping others and making a difference in healthcare, we encourage you to apply for this exciting opportunity. At Blithequark, we're dedicated to: Providing exceptional customer service Supporting our employees' growth and development Creating a positive and inclusive work environment As an Equal Opportunity Employer, we respect and value diversity and are committed to the principles of Equal Employment Opportunity. Don't miss this opportunity to join our award-winning team and make a difference in healthcare. Apply today! Apply for this job