Experienced Full-Time Customer Service Specialist II – Remote Provider Relations and Enrollment Support
Join the Team at blithequark: Delivering Exceptional Client Experiences in Managed Staffing and Talent Consulting blithequark is a leading provider of world-class managed staffing and talent consulting services, dedicated to delighting clients with top-notch solutions. As an affiliate of a prominent consulting group, we pride ourselves on fostering a diverse workforce that reflects the clients we serve and the people they care for. We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist II in a remote capacity. About the Role As a Customer Service Specialist II – Remote, you will play a critical role in providing exceptional support to our clients and providers. This position involves responding to inbound calls and voicemails from providers and applicants, addressing a range of inquiries, and delivering outstanding customer service. If you have a passion for helping others, excellent communication skills, and the ability to work independently in a remote setting, we encourage you to apply for this exciting opportunity. Key Responsibilities Respond to inbound calls and voicemails to the provider relations line, addressing various inquiries, including: Application status for provider enrollment Assistance with applying for a Medicaid provider number Compliance reviews Demonstrate a strong commitment to customer service, ensuring that all interactions with providers and applicants are professional, courteous, and efficient Create accurate call logs in the system, summarizing contact details with providers and applicants Support team and business goals for enrollment support and customer service, contributing to the success of our organization Assist with other tasks as needed, including document uploads and other administrative duties Essential Qualifications and Skills To succeed in this role, you will need to possess the following qualifications and skills: Experience: 2 years of customer service experience, preferably in a healthcare or related field Education: Bachelor's degree and 2 years of paid experience, or 36 months and a minimum of two years of paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities Provider Experience: One year of experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training Home Health or Community Program Experience: One year of experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations Technical Skills: Computer literacy with MS Word, Excel, Outlook, and internet skills Ability to exercise independent judgment, based on policy and procedure Attention to detail and accuracy Ability to meet deadlines and adhere to established standards Soft Skills: Ability to communicate effectively and work in a team environment Strong problem-solving and analytical skills Excellent time management and organizational skills What We Offer At blithequark, we are committed to providing our employees with a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits and perks we offer: Competitive Compensation: A reasonable range of compensation for this role, depending on factors such as location, role, skill set, and level of experience Comprehensive Benefits: A range of benefits, including [list benefits, e.g., health insurance, retirement plans, paid time off] Remote Work Opportunity: The chance to work from home or a remote location, with flexible hours and a headset provided Career Growth and Development: Opportunities for professional growth and development, including training and mentorship programs Diverse and Inclusive Culture: A work environment that values diversity, equity, and inclusion, with a commitment to fostering a culture of respect and empathy Work Environment and Culture At blithequark, we pride ourselves on our commitment to creating a work environment that is inclusive, supportive, and empowering. Here are some highlights of our culture: Remote Work: We offer the flexibility to work from home or a remote location, allowing you to balance your work and personal life Collaborative Team: Our team is dedicated to delivering exceptional client experiences, and we work collaboratively to achieve our goals Professional Development: We invest in the growth and development of our employees, providing training and mentorship opportunities to help you succeed Diversity and Inclusion: We value diversity, equity, and inclusion, and strive to create a work environment that is respectful and empathetic How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! blithequark is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to diversity, equity, and inclusion, and strive to create a work environment that is respectful and empathetic. Apply for this job