**Experienced Full Stack Technical Support / Customer Service Representative – Remote Work Opportunity with blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join blithequark's team of dedicated professionals as a Technical Support / Customer Service Representative. In this role, you'll have the opportunity to work from home, interact with customers from around the world, and be part of a forward-thinking organization that prioritizes people-first culture and genuine belonging. **About blithequark** blithequark is a global organization that's revolutionizing the way businesses interact with their customers. With a strong focus on innovation, technology, and exceptional customer experiences, we're committed to helping the world's best-known brands improve their businesses and achieve their goals. Our team of game-changers from over 70 countries is united by a shared passion for delivering outstanding results and making a positive impact on the world. **Career Growth and Personal Development** At blithequark, we believe that everyone has the potential to grow and develop their skills. That's why we offer a range of FREE Learning and Leadership Development programs designed to help you achieve your career goals. With about 80% of our managers and leaders promoted from within, there's real career growth potential at blithequark. Plus, with our comprehensive Employee Assistance Program (EAP), you'll have access to resources and support that will help you navigate life's challenges and achieve a healthy work-life balance. **What You'll Do in This Role** As a Technical Support / Customer Service Representative working from home, you'll be responsible for: * Providing inbound customer support using a call flow guide * Resolving technical issues related to hardware, software, and client products * Tracking, documenting, and retrieving information in databases * Being an amazing problem-solver * Maintaining broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables * Offering additional products and/or services * Delivering expert customer experiences with a smile **Your Qualifications** To succeed in this role, you'll need: * Strong focus on building customer relationships * 1+ year of customer service experience * Technical support experience preferred * Open availability * A high school diploma or GED * A quiet, distraction-free environment to work from in your home * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * Strong problem-solving skills with the ability to ask probing questions to come to a resolution * Strong computer navigation skills and PC knowledge * A desktop or laptop to complete PC and internet testing * High Speed internet (no wireless/hotspots or satellite) and a smartphone * Must reside in the United States or have a valid U.S. address for residence **What's in It for You** At blithequark, we're committed to investing in our game-changers and providing a comprehensive benefits package that includes: * Paid training and performance-based incentives * Lucrative employee referral bonus opportunities * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Reimagine the Best Version of You!** If you're ready to take your career to the next level and join a team of passionate professionals who are dedicated to delivering exceptional customer experiences, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call blithequark their "employer of choice." **Location:** * USA, OH, Work-at-Home **Language Requirements:** * English **Time Type:** * Full time **Physical & Mental Requirements:** * While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** * In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Where Job May be Performed:** * Currently, this position may be performed only in the states listed here. **Equal Opportunity Employer:** * blithequark is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants, or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, and pregnancy or other protected status. **Apply Now:** Apply Job! Apply for this job