Experienced Full Stack Fiber Customer Support Analyst – Exceptional Technical Support and Customer Service in Fiber Network Services
Join the blithequark Team: Where Innovation Meets Customer Delight At blithequark, we're passionate about empowering people to live, work, and play in a connected world. As a leader in the telecommunications industry, we're dedicated to delivering exceptional customer experiences through our cutting-edge fiber network services. Our team is built on a culture of innovation, creativity, and community, where every individual can learn, grow, and thrive. We're looking for talented professionals like you to join our V Team and be part of a community that anticipates, leads, and believes in the power of listening. About the Role: Fiber Customer Support Analyst As a Fiber Customer Support Analyst at blithequark, you'll be the face of our company, providing top-notch technical support and customer service to our Fios customers. You'll work in a dynamic call center environment, troubleshooting issues with voice, data, and video services, and answering technical questions from customers. Your exceptional communication skills, positive attitude, and technical expertise will make you a valuable asset to our team. Key Responsibilities: Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their technical issues. Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring seamless connectivity and entertainment experiences. Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and escalating complex issues to senior technical teams. Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring optimal performance and functionality. Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience, and providing exceptional customer service. Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, ensuring 24/7 support for our customers. What We're Looking For: We're seeking a dedicated and customer-focused professional with excellent communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment, enjoying the challenge of helping our customers connect to the digital world. If you have a passion for technology, customer service, and problem-solving, we'd love to hear from you! Essential Qualifications: A strong commitment to customer service excellence and a desire to deliver exceptional experiences. Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical audiences. A positive and professional attitude, with a willingness to work in a fast-paced environment. Preferred Qualifications: A related Associate Degree or 2+ years of relevant experience in technical support or customer service. Technical support call center experience, with a strong understanding of communication and networking components. Career Growth Opportunities and Learning Benefits: At blithequark, we're committed to helping our employees grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Our employees enjoy: Comprehensive training programs to enhance technical and customer service skills. Mentorship opportunities with experienced professionals. Career advancement paths and opportunities for growth. A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging. Work Environment and Company Culture: At blithequark, we pride ourselves on a culture of innovation, creativity, and community. Our employees enjoy: A remote work environment with occasional in-person trainings and meetings. A flexible and supportive work environment that encourages work-life balance. A diverse and inclusive workplace that celebrates differences and promotes equality. Compensation, Perks, and Benefits: We offer a comprehensive total rewards package, including: Competitive salary ranges: $707.50 - $1,804.50 weekly (dependent on location and experience). Health and wellness benefits. 401(k) Savings Plan and stock incentive programs. Paid time off and adoption assistance. Why Join blithequark? If you're looking for a challenging and rewarding career in a dynamic and innovative company, we encourage you to apply. At blithequark, we're committed to empowering our employees to reach their full potential and make a positive impact in the world. Join our team today and be part of a community that anticipates, leads, and believes in the power of listening. Don't miss this opportunity to join our team and start your journey with blithequark! Apply now and take the first step towards a fulfilling and exciting career. Apply for this job