Donor Scheduler- Apheresis TR I (Remote)
About the position Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. Responsibilities • Schedule prospective blood donors from a variety of sources by phoning individuals to make donation appointments. • Contact active or former blood donors to increase both the frequency of their donations and the number of donors at chapter offices or blood drives, to meet our collection goals. • Coordinate reminder calls, follow-ups, log-in of data and maintenance of records. • Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience. • Take care of your team members - show up for every shift and give 100% while you're there. • Contribute to a friendly and fun environment. • Interact in a positive, proactive and customer-focused manner with both internal and external customers, demonstrating care and compassion at all times. Requirements • High school diploma or equivalent required. • Minimum one year of telephone and customer service or telemarketing experience required. • Experience meeting sales quota preferred. • Outbound calls experience preferred. • Computer experience, excellent customer service and problem-solving skills required. • Effective verbal communication skills, the ability to work with potentially difficult customers, and comfort working in a fast-paced environment required. Nice-to-haves • Experience meeting sales quota preferred. • Outbound calls experience preferred. Benefits • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Apply tot his job