**Experienced Full Stack Data Entry Specialist – Customer Research and Analytics**

Are you ready to embark on a thrilling journey with a dynamic and innovative company like arenaflex? Do you have a passion for data analysis, customer research, and problem-solving? If so, we invite you to join our team as an Experienced Full Stack Data Entry Specialist – Customer Research and Analytics. In this role, you will play a vital part in helping arenaflex make informed business decisions by analyzing customer data, identifying trends, and providing actionable insights. **About arenaflex** arenaflex is a leading company in the industry, known for its commitment to innovation, customer satisfaction, and employee well-being. Our company culture is built on the principles of flexibility, collaboration, and continuous learning. We believe in empowering our employees to grow professionally and personally, and we offer a range of benefits and opportunities to support their development. **Why You'll Love This Role** As an Experienced Full Stack Data Entry Specialist – Customer Research and Analytics, you will be part of the Digital Analytics & Customer Research Team in the Customer Experience Analytics organization. Your primary responsibilities will include: * Providing actionable and well-timed insights through custom and syndicated studies * Collaborating with internal customers to identify research needs, organizing study objectives, and selecting methodological approaches * Implementing large-scale research tasks, analyzing data, and creating related reports * Presenting findings to leadership and internal customers in a clear and concise manner **Key Responsibilities** The Analyst function's key roles and responsibilities will be recognized in three areas: * **Customer Satisfaction Tracking Data**: Provides updates concerning customer satisfaction trends and drivers of our customer's Likelihood to Recommend (LTR) and Net Promoter Scores (NPS) * **Ad-Hoc Research**: Designs and implements ad-hoc research tasks to meet the needs of internal customers; this may include creating, launching, and analyzing online surveys, airport intercepts, usability research, and/or focus groups * **Voice of the Customer and Journey Analytics**: Develops long-term vision and readiness for a VOC and Customer Journey Analytics application for arenaflex; integrates multiple sources of customer interaction (quant/qual, social, complaints, chat, call, digital, etc.) to provide a holistic view of a customer's experience **What You'll Need for Success** To excel in this role, you will need: * **Minimum Qualifications**: + Bachelor's Degree or equivalent training/experience + 3+ years of labor experience + Experience in transforming raw data into significant insights * **Preferred Qualifications**: + Master's degree in Marketing, Marketing Research, or social sciences + Feedback Management systems/systems experience desired + Moderator experience preferred + 3+ years of labor experience in an analytical area such as Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy, Customer Insights, Marketing **Essential Skills and Competencies** To succeed in this role, you will need: * Ability to synthesize complex data from multiple sources into a succinct layout and concisely present findings to executive-level audiences * Extremely prepared and detail-oriented, with the ability to manage multiple tasks and quickly react to changing business needs while meeting company deadlines * Self-motivator who can work independently, as well as in a team environment, and drive development in an ambiguous environment * Client-service mindset with excellent interpersonal skills and the ability to work cross-functionally with partners in both business, operations, and technology * Experience in the use of SPSS statistical software, online survey software, Voice of the Customer or Enterprise software such as Medallia and Qualtrics is preferred * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) * Strong quantitative, analytical, and problem-solving skills are required; experience in SQL is preferred **What You'll Get** As an arenaflex employee, you will enjoy a range of benefits and perks, including: * **Travel Perks**: Ready to explore the world? You, your family, and friends can reach 365 destinations on more than 6,800 daily flights across our global network. * **Health Benefits**: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more. * **Wellness Programs**: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. * **401(k) Program**: Available upon hire, and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * **Additional Benefits**: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Ready for an Easy Start?** This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a fulfilling career with arenaflex. Apply for this job