Experienced Full Stack Data Analyst II – Customer Experience
At careerzynith, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people. Our clients include brands you use and know, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors, including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
**Job Summary:**
We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Experience team at careerzynith. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for delivering both custom and standard reporting that communicates the impact of careerzynith for its customers. You will collaborate closely with Product Managers to identify opportunities to expand our standard reporting suite and evolve our customer data story and other internal requests as-needed.
**Responsibilities:**
* Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about careerzynith’s impact
* Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
* Developing a deep understanding of our products and how we tell the story of their impact to customers
* Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
* Surface opportunities to automate and scale commonly requested reports and data sets
* Become an expert working with our data stack including R, Snowflake, Looker, dbt, and RStudio Connect
**What Success Looks Like in This Role:**
* Customers and internal stakeholders are highly satisfied with the quality of work produced
* Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
* Requests are completed in a timely manner while still prioritizing a high standard of quality
* Bring ideas forward that can reduce the amount of time spent manually pulling data to inform decisions
* Dashboards and analyses deliver ongoing value to stakeholders
**What We Expect from You:**
* You are strong with SQL and are able to effectively query data across many sources
* You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.)
* Strong analytical skills and a keen eye for detail
* You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
* You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience
* You are humble, highly motivated, and thrive in fast-paced environments
* You have a passion for successfully navigating ambiguous problem areas and learning new approaches
* Prior experience with R is nice to have
* Prior experience with dbt is nice to have
* You are passionate about changing the face of mental health care, and careerzynith’s mission to remove all barriers to mental health resonates with you
* Ability to travel once a quarter
**Benefits:**
At careerzynith, we offer a competitive total rewards package, including:
* Health, Dental, Vision benefits start on your first day at careerzynith. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with careerzynith contributing up to $1K for HSAs, depending on your plan type.
* Employer-sponsored 401(k) match of up to 2% for retirement planning
* A yearly allotment of no-cost visits to the careerzynith network of therapists, coaches, and medication management providers for you and your dependents.
* We offer competitive paid time off policies, including vacation, sick leave, and company holidays.
* At 6 months tenure with careerzynith, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
* Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
* Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
* Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
* Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
* Up to $1,000 Professional Development Reimbursement a year.
* $200 per year donation matching to support your favorite causes.
**Why Join careerzynith?**
* We are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.
* We are passionate about changing the face of mental health care and removing all barriers to mental health.
* We offer a competitive total rewards package, including a base salary range of $105,000 - $125,800, and a comprehensive benefits package.
* We are a hypergrowth company, with a current valuation of $3.3 billion and a Series E Funding round.
* We are committed to diversity, equity, and inclusion, and are an equal opportunity employer.
**How to Apply:**
If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Apply for this job
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health services, providing care for 10 million people. Our clients include brands you use and know, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors, including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
**Job Summary:**
We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Experience team at careerzynith. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for delivering both custom and standard reporting that communicates the impact of careerzynith for its customers. You will collaborate closely with Product Managers to identify opportunities to expand our standard reporting suite and evolve our customer data story and other internal requests as-needed.
**Responsibilities:**
* Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about careerzynith’s impact
* Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
* Developing a deep understanding of our products and how we tell the story of their impact to customers
* Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
* Surface opportunities to automate and scale commonly requested reports and data sets
* Become an expert working with our data stack including R, Snowflake, Looker, dbt, and RStudio Connect
**What Success Looks Like in This Role:**
* Customers and internal stakeholders are highly satisfied with the quality of work produced
* Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
* Requests are completed in a timely manner while still prioritizing a high standard of quality
* Bring ideas forward that can reduce the amount of time spent manually pulling data to inform decisions
* Dashboards and analyses deliver ongoing value to stakeholders
**What We Expect from You:**
* You are strong with SQL and are able to effectively query data across many sources
* You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.)
* Strong analytical skills and a keen eye for detail
* You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
* You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience
* You are humble, highly motivated, and thrive in fast-paced environments
* You have a passion for successfully navigating ambiguous problem areas and learning new approaches
* Prior experience with R is nice to have
* Prior experience with dbt is nice to have
* You are passionate about changing the face of mental health care, and careerzynith’s mission to remove all barriers to mental health resonates with you
* Ability to travel once a quarter
**Benefits:**
At careerzynith, we offer a competitive total rewards package, including:
* Health, Dental, Vision benefits start on your first day at careerzynith. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with careerzynith contributing up to $1K for HSAs, depending on your plan type.
* Employer-sponsored 401(k) match of up to 2% for retirement planning
* A yearly allotment of no-cost visits to the careerzynith network of therapists, coaches, and medication management providers for you and your dependents.
* We offer competitive paid time off policies, including vacation, sick leave, and company holidays.
* At 6 months tenure with careerzynith, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
* Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
* Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
* Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
* Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
* Up to $1,000 Professional Development Reimbursement a year.
* $200 per year donation matching to support your favorite causes.
**Why Join careerzynith?**
* We are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive.
* We are passionate about changing the face of mental health care and removing all barriers to mental health.
* We offer a competitive total rewards package, including a base salary range of $105,000 - $125,800, and a comprehensive benefits package.
* We are a hypergrowth company, with a current valuation of $3.3 billion and a Series E Funding round.
* We are committed to diversity, equity, and inclusion, and are an equal opportunity employer.
**How to Apply:**
If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!
Apply for this job