**Experienced Full Stack Customer Support Representative – Premium Client Services**

Are you ready to embark on an extraordinary journey, both in and out of the workplace? Join the arenaflex family, and you'll explore the vast possibilities of the world, develop your skills, and become the best version of yourself. As you set out on this new adventure, you'll face challenges with agility and poise, acquiring new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! **Why You'll Love This Role** The Premium Client Services Representative is a vital member of the arenaflex team, providing exceptional service, excellent customer support, and comprehensive tagging and issue resolution for our most valued clients across all regions covered by the arenaflex Premium Client Services association. Premium Client Services Representatives deliver exceptional, personalized services in a positive, enthusiastic, respectful, and friendly manner to all clients and visitors. arenaflex is looking for a talented individual to join our team. **What You'll Do: Key Responsibilities** This list is designed to reflect the current job requirements, but there may be additional essential duties (and optional tasks) not mentioned. The management will adjust the job or require different tasks to be performed when functionally necessary, noting, of course, any legal commitments including any collective bargaining commitments. * Provide premium customer support to all clients * Register clients and confirm their access to clubs and lounges * Welcome clients by completing all visitor experience tasks (e.g., greeting clients by name whenever possible, ensuring ID is visible, providing WIFI password, asking how you can assist) * Book and confirm flight reservations (e.g., using the semi-automated business audit environment [SABRE], Qantas Wise Keypad [QIK]) * Review premium clients in for their flights (e.g., flight changes, rebooking, ID check swipe) * Monitor flights to identify boarding times, delays, or disruptions to best accommodate client needs * Issue client tickets (e.g., day of departure, reissues, future tickets) * Cancel traveler reservations, as requested * Add clients to priority lists (e.g., updates, reservations) * Provide timely resolution of clients' travel issues * Contact a higher level of customer care support (i.e., premium services CSCs or CSMs) to address complex client issues, as necessary * Document client issues in the passenger name record (PNR) * Perform club enrollment or sales activities (e.g., Admirals Club, credit card enrollments) * Coordinate all services provided to top-tier status clients (e.g., Ambassador Key program and Five Star service) * Assist top-tier status clients (e.g., Ambassador Key, Five Star Individuals) as they move throughout terminals * Assist clients with their belongings, as necessary * Monitor or maintain the presence of the lounges or clubs (e.g., through lead of walkthroughs) * Communicate with colleagues to ensure food and beverages are provided to club and lounge clients consistently * Supervise the activities of colleagues providing services (e.g., catering, sanitation) to the clubs and lounges * Assist clients with technology provided in the clubs or lounges * Hold meeting rooms (e.g., 60 minutes) for same-day travel requests * Coordinate services for any meetings occurring in meeting rooms (e.g., food for the meetings) * Complete open or close procedures for clubs and lounges * Address escalated client issues or concerns * Direct alcohol stock review with drink colleague (at certain airports) * Monitor KeyStar system to organize proper services for clients (e.g., government officials, OneWorld, Ambassador Key, FiveStar) (at certain airports) * Report to station on time, as scheduled, and at your assigned station or area, including required overtime, varying shifts, weekends, and holidays * Complete task-related training phases * Adhere to company policies, procedures, and performance standards * Wear attire as required by company policy * Comply with federal laws (e.g., DOT, FAA, TSA) * Utilize various internal resources/systems, including during client interactions **What You'll Need for Success: Essential and Preferred Qualifications** * Education and Prior Professional Training * Bilingual language skills required in certain areas * Must satisfy FAA background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * Must be able to obtain proper airport power and US Customs security identifications, if relevant * Demonstrate exceptional customer service and client commitment in a culture of hospitality * Ability to work under pressure, handle multiple tasks simultaneously while providing close attention to detail and client care * Excellent interpersonal skills/relationship skills with ability to connect genuinely with all levels of management and public contact * Service-oriented and self-motivated with a high level of impressive skill * Previous customer service experience strongly preferred * Well-groomed and professional appearance * Excellent relational skills * Previous travel industry experience preferred * PC experience preferred * Strong hierarchical and regulatory skills required * Ability to work irregular and extended hours, including weekends and holidays * Willingness to answer to manage on a regular and flexible basis **What You'll Get: arenaflex Benefits** Take advantage of everything arenaflex has to offer: * Medical Benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We want you to be your best self - that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. Be yourself at arenaflex. **From the Colleagues We Recruit to the Clients We Serve, Diversity and Inclusion are the Cornerstones of the Powerful Workforce at arenaflex** Our 20+ Representative Business Asset Groups are focused on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. **Are You Ready to Feel a Huge Sense of Fulfillment and Satisfaction as You Do Your Part to Keep the Largest Carrier in the World Running Smoothly as We Care for People on Life's Journey? Be Yourself at arenaflex.** Apply Job! Apply for this job