**Experienced Full Stack Customer Support Associate – Bilingual Norwegian (Starlink) at blithequark**

Are you a customer-centric problem solver with a passion for delivering exceptional support experiences? Do you have a flair for languages and a knack for troubleshooting complex issues? If so, we're excited to introduce you to an extraordinary opportunity to join blithequark's Starlink Customer Support team as a Bilingual Norwegian Customer Support Associate. **About blithequark and Starlink** At blithequark, we're revolutionizing the way people connect with each other and access information. Our Starlink satellite constellation is a game-changer, delivering low-latency broadband internet to every corner of the globe. As a key member of our Customer Support team, you'll play a vital role in ensuring our customers have an exceptional experience with Starlink. **Responsibilities** As a Bilingual Norwegian Customer Support Associate, you'll be the face of Starlink to our customers, handling a wide range of issues and concerns. Your responsibilities will include: * Triage and resolve customer issues across multiple channels (digital, voice, etc.) * Provide technical support to customers using hardware, software, and network expertise * Surface product, process, and training issues by pairing quantitative and qualitative methods * Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues * Create and maintain an internal knowledge base and help center collateral **Key Qualifications** To succeed in this role, you'll need: * High school diploma or equivalency certificate * 1+ years of experience in a front-line customer support role * Fluency in English and Norwegian * Excellent problem-solving and sleuthing skills * Excellent written and verbal communication skills * Excellent empathy, active listening, and resiliency skills * Strong attention to detail and time management skills * Willingness and ability to flex weekend and night shift hours as needed to support our growth **Preferred Skills and Experience** While not required, the following skills and experience will give you a competitive edge: * Experience in a training, learning and development, analytics, service design, vendor management, or content management role * Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment * Technical aptitude – experience with networking, hardware troubleshooting, software development, etc. **Additional Requirements** To join our team, you'll need to be: * Available to work scheduled shifts, including holidays * Available to work overtime hours and/or weekends as needed * Willing to relocate to the Hawthorne, CA area (if not already local) * Available to work 10 hours a day on one of the following shifts: + Shift Alpha: Sunday - Monday 10:00 PM - 8:30 AM PST + Shift Delta: Friday - Monday 6:00 AM - 4:30 PM PST + Shift Echo: Friday- Monday 1:30 PM - 12:00 AM PST **Compensation and Benefits** As a valued member of our team, you'll enjoy: * Competitive hourly pay rates (Level 1: $24.00/hour, Level 2: $25.00/hour, Level 3: $27.00/hour) * Comprehensive medical, vision, and dental coverage * Access to a 401(k) retirement plan * Short and long-term disability insurance * Life insurance * Paid parental leave * Various other discounts and perks * 3 weeks of paid vacation and eligibility for 10 or more paid holidays per year **ITAR Requirements** To conform to U.S. Government export regulations, you must be a U.S. citizen or national, a U.S. lawful, permanent resident (aka green card holder), a Refugee under 8 U.S.C. § 1157, or an Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer; employment with blithequark is governed on the basis of merit, competence, and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Apply for this job We look forward to welcoming you to our team! Apply for this job