**Experienced Full Stack Customer Success Manager – Commercial Growth and Expansion**

At arenaflex, we're revolutionizing the way businesses approach sales and customer success. Our cutting-edge AI Sales Assistant Platform (ASAP) empowers sales teams to focus on what matters most – building relationships and driving growth. With a proven track record of helping thousands of sales reps hit quota, saving customers hundreds of thousands of hours, and powering hundreds of millions of dollars in pipeline, we're on a mission to transform the sales landscape. As a key member of our Commercial Customer Success team, you'll play a vital role in ensuring our customers maximize their value from arenaflex and enjoy an exceptional experience. If you're a seasoned professional with a passion for customer success, a knack for wearing multiple hats, and a drive to deliver exceptional results, we want to hear from you. **The Role** As a Commercial Customer Success Manager at arenaflex, you'll be responsible for managing a portfolio of approximately 75 commercial accounts, focusing on maximizing the impact and value of our platform for users, stakeholders, and their businesses. You'll be the primary point of contact for your customers, ensuring seamless onboarding, proactive adoption, and successful renewals. Your days will be filled with a mix of strategic planning, customer engagement, and tactical execution. You'll analyze customer usage metrics to identify opportunities for upselling, monitor health metrics to proactively address areas of concern, and collaborate with cross-functional teams to develop and implement scalable customer success strategies. **Responsibilities** * Manage a portfolio of ~75 commercial accounts, maximizing the value of arenaflex for users, stakeholders, and their businesses * Onboard new customers, ensuring a seamless integration of arenaflex into their sales processes * Analyze customer usage metrics to identify arenaflex features that might provide value and proactively lead upsell conversations * Monitor customer health metrics and develop proactive plans to address areas of concern * Assist with Technical Support for your customers as needed * Help develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently * Serve as the voice of the customer within arenaflex, providing product feedback to ensure commercial customer requirements are successfully met **Requirements** * Sales domain expertise and experience working with GTM stakeholders is critical * 2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record * 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey * 1+ years of SDR experience * Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo * Comfortable with data analytics and experience using data to proactively identify customer challenges * Excellent written and verbal communication skills * Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup * Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment **Preferred Qualifications** * Experience working in a startup environment, with a focus on rapid growth and innovation * Familiarity with arenaflex's AI Sales Assistant Platform (ASAP) and its applications in sales and customer success * Strong analytical and problem-solving skills, with the ability to interpret complex data and develop actionable insights * Experience with customer success metrics and KPIs, with a focus on driving growth and retention **What We Offer** At arenaflex, we're committed to providing a competitive compensation package, including equity, generous perks, and comprehensive benefits. We believe in fostering a diverse and inclusive workforce, and we're dedicated to creating a workplace that's free from discrimination, harassment, and retaliation. **Work Environment and Culture** Our San Francisco office is a hub of creativity and innovation, where collaboration and teamwork are encouraged. As a Commercial Customer Success Manager, you'll have the opportunity to work closely with our cross-functional teams, including Sales, Marketing, and Product. We're a fast-paced and dynamic environment, with a focus on rapid growth and innovation. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including on-the-job training, mentorship, and access to industry-leading conferences and events. We're passionate about creating a culture of continuous learning and improvement, and we're committed to helping our employees achieve their full potential. **Equal Employment Opportunity Statement** arenaflex is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We do not discriminate in hiring, promotion, compensation, or any other employment practices, and we're committed to ensuring a workplace that's free from discrimination, harassment, and retaliation. If you're a motivated and results-driven professional with a passion for customer success, we want to hear from you. Apply now to join our team and be a part of arenaflex's mission to revolutionize the sales landscape. Apply for this job