**Experienced Full Stack Customer Success Engineer – EdTech and Generative AI Integration**

At arenaflex, we're revolutionizing the education sector with our cutting-edge generative AI platform, designed specifically for teachers. With over 5.5 million educators from around the world using our platform, we're on a mission to make education more efficient, equitable, and accessible. As a Customer Success Engineer at arenaflex, you'll play a vital role in bridging technical engineering with client success, ensuring seamless integrations, resolving technical challenges, and delivering outstanding onboarding and post-sales support. **About arenaflex** arenaflex is a fast-growing company that's passionate about making a real social impact. We're a team of innovators, educators, and technologists who share a common goal: to empower educators and students with the best possible tools and resources. Our platform is built on a foundation of cutting-edge AI technology, and we're committed to pushing the boundaries of what's possible in education. **Role Description** As a Customer Success Engineer at arenaflex, you'll be responsible for designing and implementing scalable solutions, customizing generative AI tools to fit customer needs, and serving as a trusted technical advisor to internal teams and external clients. This role requires both technical expertise and strong communication skills to translate complex technical concepts into accessible solutions for educators, administrators, and non-technical stakeholders. **Responsibilities** * **Technical Implementation and Support**: Serve as the primary technical point of contact for integrations (e.g., SSO, Clever, API), providing support during onboarding and implementation while reducing reliance on engineering. * **Generative AI Customization**: Customize AI tools with prompt engineering and workflows based on customer needs to improve educator outcomes. * **Documentation and Operational Efficiency**: Create and maintain clear, user-friendly technical documentation to streamline onboarding, integration, and support. * **Cross-Functional Collaboration**: Partner with internal teams (engineering, CX, product, sales) to align on technical solutions and support both pre- and post-sales efforts. * **Proof-of-Concepts and Prototypes**: Develop prototypes and integration demos to showcase technical capabilities in customer engagements. * **Customer-Focused Innovation**: Leverage customer feedback and usage data to surface insights that inform product and engineering roadmaps. **Qualifications, Competencies, and Skills** * **Strong technical acumen**: Ability to debug integration issues (e.g., SSO, APIs) and troubleshoot effectively. * **Proficiency in modern web development technologies**: JavaScript (Node.js, React, TypeScript), PostgreSQL, and SSO protocols (OAuth 2.0, OpenID). * **Familiarity with SQL, Metabase, or similar data tools**: For reconciliation and insights. * **Excellent communication skills**: Ability to work with both technical and non-technical stakeholders. * **Strong problem-solving skills**: Customer-first approach to technical challenges. **Experience** * **Required**: 2+ years in a technical role such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer. * **Demonstrated expertise**: In API integrations, SSO systems, and generative AI customization. * **Proven ability**: To manage and resolve technical integration challenges in client-facing environments. **Preferred** * **5+ years in a technical role**: In EdTech such as Customer Success Engineer, Technical Implementation Specialist, or Pre/Post-Sales Engineer. * **Experience with Edlink or other EdTech integration platforms**: Familiarity with ticketing systems and process improvement methodologies. * **Background in both Customer Success and Engineering functions**: Showcasing versatility and a collaborative mindset. * **Startup experience**: Ability to thrive in a fast-paced, dynamic environment. **Why Join Us?** * **Work on cutting-edge AI technology**: Directly impacting educators and students. * **Join a mission-driven team**: Passionate about making education more efficient and equitable. * **Flexibility of working from home**: Fostering a unique culture built on relationships, trust, communication, and collaboration with our team - no matter where they live. * **Unlimited time off**: Empowering our employees to manage their work-life balance. * **Choice of employer-paid health insurance plans**: So that you can take care of yourself and your family. * **Generous stock options**: Vested over 4 years. * **Plus a 401k match & monthly wellness stipend**: To support your overall well-being. **Our Values** * **Educators are Magic**: Educators are the most important ingredient in the educational process - they are the magic, not the AI. Trust them, empower them, and put them at the center of leading change in service of students and families. * **Joy and Magic**: Bring joy and magic into every learning experience - push the boundaries of what’s possible with AI. * **Community**: Foster community that supports one another during a time of rapid technological change. Listen to them and serve their needs. * **Innovation**: The education system is outdated and in need of innovation and change - AI is an opportunity to bring equity, access, and serve the individual needs of students better than we ever have before. * **Responsibility**: Put responsibility and safety at the forefront of the technological change that AI is bringing to education. * **Diversity**: Diversity of thought, perspectives, and backgrounds helps us serve the wide audience of educators and students around the world. * **Excellence**: Educators and students deserve the best - and we strive for the highest quality in everything we do. **How to Apply** If you're passionate about education, AI, and making a real social impact, we'd love to hear from you. Please submit your application by [Priority Deadline: 6/29/25]. We're an equal opportunities employer and welcome applications from diverse candidates. Apply for this job