**Experienced Full Stack Customer Solutions Engineer – Cloud & Edge Application Development**
At arenaflex, we're revolutionizing the way people interact with the digital world. Our edge cloud platform empowers customers to create exceptional digital experiences quickly, securely, and reliably by processing, serving, and securing applications at the edge of the Internet. We're building a more trustworthy Internet, and we need your expertise to make it happen.
**Job Summary:**
We're seeking an exceptional Customer Solutions Engineer to join our team. As a key member of our customer success organization, you'll be the primary technical contact and trusted advisor for arenaflex customers, building long-term relationships with a foundation of proactive and thorough assistance. This role requires technical expertise, client-driven communication, and a focus on delivering exceptional customer experiences.
**About arenaflex:**
arenaflex is a leading edge cloud platform that enables customers to create great digital experiences quickly, securely, and reliably. Our platform is designed to take advantage of the modern internet, be programmable, and support agile software development. We're proud to have many of the world's most prominent companies as our customers, including Vimeo, Pinterest, The New York Times, and GitHub.
**Responsibilities:**
As a Customer Solutions Engineer, you'll be responsible for:
* Building and maintaining technical relationships with multiple key stakeholders within an account
* Developing customer-specific strategies with the account management team
* Handling customer escalations and providing proactive support
* Collaborating with internal teams to drive customer initiatives and growth
* Providing technical mentorship and advisement on deals within your vertical
* Representing and championing customer needs within arenaflex
* Developing technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems
* Presenting technical concepts in a streamlined manner to various levels of customer contacts
* Identifying key challenges across an account and developing alternatives and solutions that balance impact and effort
* Partnering internally to provide comprehensive ticket escalation and support
* Investigating and recommending ways to improve customer implementation and utilization of arenaflex's product portfolio
* Being a champion and advocate for your customers within arenaflex, responsible for tracking and reporting on the health of your customer accounts
* Providing constructive feedback and coaching to new team members
* Being an effective communicator, representing your accounts with all levels of management, including risks, new opportunities, and technical requirements
* Working hands-on with CS and Sales Leaders, internal teams, and customers on support requests or problems for assigned customers
**Requirements:**
* At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles, ideally with a background in CDNs, Cloud, and/or internet infrastructure products
* Success as a relationship builder and collaborator with amazing verbal and written communication skills
* Strong technical background and customer orientation
* Empathy and understanding of the customer
* Technical experience with:
+ HTTP, TCP, TLS, DNS, and other common protocols
+ Scripting languages and web platforms, especially Varnish and VCL
+ *nix operating systems
+ Underlying internet technologies
+ Clear understanding of network & system management solutions
* Superior organizational and project management skills
**Work Environment:**
* This position is open to both hybrid and remote work arrangements
* The preferred hybrid locations for this position are New York City, NY
* Fastly currently embraces a largely hybrid model for most roles, allowing employees flexibility to split their time between the office and home
* We are also willing to consider remote candidates in any area of the east coast of the US
* This position may require travel as required by your role or requested by your manager
**Benefits:**
* Comprehensive benefits package including medical, dental, and vision insurance
* Family planning, mental health support, and Employee Assistance Program
* Insurance (Life, Disability, and Accident)
* Flexible Vacation policy and up to 18 days of accrued paid sick leave
* 401(k) (including company match) and an Employee Stock Purchase Program
* 10 paid local holidays and 11 paid company wellness days
**Why arenaflex?**
* We have a huge impact: arenaflex is a small company with a big reach, supporting a growing number of open source projects and initiatives
* We love distributed teams: arenaflex has multiple offices and employees sprinkled around the globe, with a hybrid model that allows employees flexibility to split their time between the office and home
* We value diversity: arenaflex is committed to being a company where employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day
* We are passionate: arenaflex employs passionate people from diverse backgrounds, with a culture that encourages creativity and innovation
**How to Apply:**
If you're a motivated and experienced Customer Solutions Engineer looking for a new challenge, please apply to this role. A fully completed application and resume or CV are required when applying. We're committed to ensuring equal employment opportunity and providing employees with a safe and welcoming work environment free of discrimination and harassment.
Apply for this job
**Job Summary:**
We're seeking an exceptional Customer Solutions Engineer to join our team. As a key member of our customer success organization, you'll be the primary technical contact and trusted advisor for arenaflex customers, building long-term relationships with a foundation of proactive and thorough assistance. This role requires technical expertise, client-driven communication, and a focus on delivering exceptional customer experiences.
**About arenaflex:**
arenaflex is a leading edge cloud platform that enables customers to create great digital experiences quickly, securely, and reliably. Our platform is designed to take advantage of the modern internet, be programmable, and support agile software development. We're proud to have many of the world's most prominent companies as our customers, including Vimeo, Pinterest, The New York Times, and GitHub.
**Responsibilities:**
As a Customer Solutions Engineer, you'll be responsible for:
* Building and maintaining technical relationships with multiple key stakeholders within an account
* Developing customer-specific strategies with the account management team
* Handling customer escalations and providing proactive support
* Collaborating with internal teams to drive customer initiatives and growth
* Providing technical mentorship and advisement on deals within your vertical
* Representing and championing customer needs within arenaflex
* Developing technical relationships with multiple customer contacts to build a deep understanding of their team, infrastructure, plans, and problems
* Presenting technical concepts in a streamlined manner to various levels of customer contacts
* Identifying key challenges across an account and developing alternatives and solutions that balance impact and effort
* Partnering internally to provide comprehensive ticket escalation and support
* Investigating and recommending ways to improve customer implementation and utilization of arenaflex's product portfolio
* Being a champion and advocate for your customers within arenaflex, responsible for tracking and reporting on the health of your customer accounts
* Providing constructive feedback and coaching to new team members
* Being an effective communicator, representing your accounts with all levels of management, including risks, new opportunities, and technical requirements
* Working hands-on with CS and Sales Leaders, internal teams, and customers on support requests or problems for assigned customers
**Requirements:**
* At least 8+ years of related experience in Pre-Sales or Post-Sales in Sales Engineering, Technical Support, Technical Account Management, or Professional Services type roles, ideally with a background in CDNs, Cloud, and/or internet infrastructure products
* Success as a relationship builder and collaborator with amazing verbal and written communication skills
* Strong technical background and customer orientation
* Empathy and understanding of the customer
* Technical experience with:
+ HTTP, TCP, TLS, DNS, and other common protocols
+ Scripting languages and web platforms, especially Varnish and VCL
+ *nix operating systems
+ Underlying internet technologies
+ Clear understanding of network & system management solutions
* Superior organizational and project management skills
**Work Environment:**
* This position is open to both hybrid and remote work arrangements
* The preferred hybrid locations for this position are New York City, NY
* Fastly currently embraces a largely hybrid model for most roles, allowing employees flexibility to split their time between the office and home
* We are also willing to consider remote candidates in any area of the east coast of the US
* This position may require travel as required by your role or requested by your manager
**Benefits:**
* Comprehensive benefits package including medical, dental, and vision insurance
* Family planning, mental health support, and Employee Assistance Program
* Insurance (Life, Disability, and Accident)
* Flexible Vacation policy and up to 18 days of accrued paid sick leave
* 401(k) (including company match) and an Employee Stock Purchase Program
* 10 paid local holidays and 11 paid company wellness days
**Why arenaflex?**
* We have a huge impact: arenaflex is a small company with a big reach, supporting a growing number of open source projects and initiatives
* We love distributed teams: arenaflex has multiple offices and employees sprinkled around the globe, with a hybrid model that allows employees flexibility to split their time between the office and home
* We value diversity: arenaflex is committed to being a company where employees feel comfortable bringing their authentic selves to work and have the ability to be successful every day
* We are passionate: arenaflex employs passionate people from diverse backgrounds, with a culture that encourages creativity and innovation
**How to Apply:**
If you're a motivated and experienced Customer Solutions Engineer looking for a new challenge, please apply to this role. A fully completed application and resume or CV are required when applying. We're committed to ensuring equal employment opportunity and providing employees with a safe and welcoming work environment free of discrimination and harassment.
Apply for this job