**Experienced Full Stack Customer Solutions Architect – Cloud and Data Application Development**

Are you a customer-centric, energetic, and highly-motivated individual with a passion for helping businesses navigate the complexities of cloud and data application development? Do you thrive in an entrepreneurial environment driven by bold ideas, collaboration, and creativity? If so, we invite you to join the blithequark team as an Experienced Full Stack Customer Solutions Architect. At blithequark, we've been pioneers in the tech journey, leveraging the public cloud to drive innovation and growth in a complex and highly regulated business environment. Our teams have built and battle-tested new capabilities to meet the needs of our customers, and we're now seeking a talented individual to join our ranks. As a Customer Solutions Architect, you'll play a critical role in helping our customers align technical and business outcomes, eliminate ambiguity, and drive growth in a rapidly evolving software business. **About blithequark** blithequark is a leading financial services company that's committed to innovation and customer satisfaction. We've built a reputation for being a pioneer in the tech journey, leveraging the public cloud to drive growth and innovation in a complex and highly regulated business environment. Our teams have built and battle-tested new capabilities to meet the needs of our customers, and we're now seeking a talented individual to join our ranks. **Role Overview** As a Customer Solutions Architect, you'll be responsible for partnering with technically skilled customers, internal Product and Engineering teams, and other cross-functional verticals to deliver innovative solutions that meet the needs of our customers. You'll need to be technically capable and credible in your own right, as well as effective in shaping the customer and solutions-focused skills of your team. You'll have the opportunity to grow your leadership skills, dive deep into various hands-on solutions, and develop new skills to make strong contributions in architecture transformation discussions. **Key Areas of Focus** As a Customer Solutions Architect, you'll be responsible for the following key areas of focus: * **Trusted Advisor**: You'll be the front line for our customer's tech, product, and cyber needs, as well as for solutioning product-specific improvements. * **Customer Ambassador**: You'll represent the voice of the customer and the customer needs in internal discussions and working groups. * **Demonstrate Value**: You'll focus on identifying the best solutions that bring value to our customers. * **Thought Leadership**: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally. * **Subject Matter Experts**: You'll focus on gaining deep understanding of our products and deep subject matter expertise across technology domains to best advise our customers, solve complex problems, and identify areas of improvement for our products. * **Pre-Sales & Post-Sales**: You'll be focused on serving our customers predominantly in the Pre-Sales stages, as well as in the Post-Sales stages for those instances where customers will require solutions that were not part of their original product deployment. * **Solution Oriented**: You'll focus on finding solutions to address every customer problem and need using every tool, skillset, and creativity at your disposal. * **Channel Partnership**: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products. **Key Responsibilities** As a Customer Solutions Architect, you'll be responsible for the following key responsibilities: * Cultivate trust and build relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes. * Effectively advocate and represent the voice of customers to influence organizational objectives, product roadmaps, and to improve the overall customer experience. * Manage relevant customer activity, identify risk and growth opportunities, and partner with internal teams to mitigate risks or close opportunities. * Build and manage key processes, including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc. * Serve as a knowledge resource and escalation point for coworkers and customers. * Autonomously work through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business. * Lead cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth, and evolvement. * Lead high customer satisfaction through the use of data and proactive solutions. * Productively challenge the status quo with clarity, identifying and proposing different approaches and solutions. * Conduct periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning. * Develop and maintain technical support procedures and policies. * Build credibility and trust within the team and with our business customers and stakeholders. * Drive architecture/design reviews for our customers focused on business requirements, and as needed, design, plan, and manage architectural projects. * Analyze, define, and document requirements for data, workflow, logical processes, hardware, and operating system environment to support customer needs. * Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs. * Stay current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for blithequark to develop. **Basic Qualifications** To be considered for this role, you'll need to meet the following basic qualifications: * Bachelor's degree or military experience * At least 4 years of experience in a customer-facing role in an organization or entrepreneurial context * At least 3 years of experience working with cross-functional teams * At least 3 years of experience with cloud services (such as AWS, GCP, Azure), or data clouds (such as Snowflake, Databricks), and data manipulation languages (such as SQL) * At least 2 years of experience with design, implementation, or consulting experience of distributed applications **Preferred Qualifications** While not required, the following preferred qualifications will make you a strong candidate for this role: * Master's Degree in Computer Science, Engineering, Information Technology * High level of comfort communicating effectively across internal and external organizations * History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises * 2+ years of experience in developing, marketing, selling, or supporting a client-facing technical product or service at scale * 2+ years of experience in a cybersecurity role or understanding of cybersecurity concepts with an ability to learn quickly and apply critical thinking when challenged with customer questions **What We Offer** As a Customer Solutions Architect at blithequark, you'll have the opportunity to work with a talented team of professionals who are passionate about innovation and customer satisfaction. You'll have access to a comprehensive benefits package, including health, financial, and other benefits that support your total well-being. You'll also have the opportunity to grow your leadership skills, develop new skills, and make a meaningful impact on the success of our customers. **How to Apply** If you're a motivated and customer-centric individual with a passion for helping businesses navigate the complexities of cloud and data application development, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter that highlights your experience and qualifications for this role. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Apply for this job