**Experienced Full Stack Customer Service/Sales Representative – Retention and Sales Expert**

Are you a customer service and sales professional looking for a challenging and rewarding role where you can make a real impact? Do you have a passion for saving lives and helping families, businesses, and individuals feel safe and secure? Look no further than arenaflex, the leading provider of electronic security, interactive home and business automation, and monitoring services in the United States. As an Experienced Full Stack Customer Service/Sales Representative, you will play a critical role in the growth and success of arenaflex by serving as a retention specialist who proactively identifies opportunities to retain customers and recommend long-term solutions to keep their business. With a focus on providing an award-winning customer experience, you will work closely with customers to understand their needs and concerns, and develop personalized solutions to meet their expectations. **About arenaflex** arenaflex has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customers every day. Our continuous innovation, advanced technology, and strategic partnerships deliver products and services that help protect life and valuables, whether at home, at work, or on the go. With a mission to help save lives for a living, we are committed to building a culture of purpose, passion, and excellence. **What You'll Do** As an Experienced Full Stack Customer Service/Sales Representative, you will be responsible for: * Handling a high volume of incoming calls from customers requesting to cancel their arenaflex services * Proactively identifying opportunities to retain customers and recommend long-term solutions to keep their business * Providing an award-winning customer experience that increases brand loyalty and retains customers for the long term * Utilizing customer service and sales experience daily to save the business by re-selling customers on the value of arenaflex and what matters most * Must have sales experience, you will be expected to persuade and upsell customers while reducing customer frustration and displeasure to ultimately saving customers * Appropriately handling back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation, and professionalism to ensure the best customer experience * Using attention to detail, listening to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell * Leveraging exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern * Retaining long-term business for arenaflex through customer service commitments. Provide the right solution to save the Customer * Using proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution * Consistently improving performance and achieving your goals * Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment * Maintaining knowledge of arenaflex policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies **What We're Looking For** We're looking for someone with: * 2+ years of experience in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance * 2+ years of Call Center Customer Service / Sales Experience * High school diploma, GED, college degree, or some college experience * The ability to work with numerous screens and programs open to help resolve customer issues * Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service * Be able to interpret contracts and communicate terms and conditions * Perform quick calculations * Active listening * Negotiation Skills **What We Offer** As an Experienced Full Stack Customer Service/Sales Representative at arenaflex, you will enjoy: * A competitive hourly rate of $18.00 per hour, with the potential to reach $21.00 per hour after 180 days of employment * Paid training and onboarding program * Full benefits on the 1st of the month after 31 days of employment * Energetic and engaging work environments * Medical, Dental, Vision, 401(k) with employer matching * Paid vacation time * Tuition reimbursement, employee referral bonuses * A culture of coaching, development, and career growth opportunities * A schedule that allows for every weekend off, with our department closed on weekends and most holidays **How to Apply** If you're a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your application by [Anticipated End Date for Application Submission] to be considered for this role. We look forward to hearing from you! **About arenaflex's Culture** At arenaflex, we're committed to building a culture of purpose, passion, and excellence. We believe in the importance of diversity, equity, and inclusion, and strive to create an environment where every employee feels valued and empowered to succeed. We're proud to be an Equal Employment Opportunity (EEO) Employer and celebrate the unique backgrounds, perspectives, and skills that our employees bring to the table. **Learn More** To learn more about life at arenaflex, please visit our website at [arenaflex website]. We're excited to share our story with you and look forward to the opportunity to welcome you to our team! Apply for this job