**Experienced Full Stack Customer Service Representative – Work From Home**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two interactions are the same? Look no further! As a Full Stack Customer Service Representative at blithequark, you'll be the voice of our brand, connecting with customers from the comfort of your own home. Join our team and become a part of a global leader in communications and technology, shaping the future of customer service. **About blithequark** At blithequark, we're committed to revolutionizing the way we connect with our customers. As a global leader in communications and technology, we're constantly innovating and pushing the boundaries of what's possible. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join us on this journey. **Your Impact** As a Full Stack Customer Service Representative, you'll be the face of blithequark, providing top-notch support to our customers through a variety of channels, including phone, email, and chat. You'll be the go-to expert for all things blithequark, from our latest products and services to our promotions and offers. Your consultative approach will help you meet monthly sales goals and deliver an outstanding customer experience. **Your Day-to-Day** * Instill confidence and loyalty in customers through thoughtful listening and expert knowledge of blithequark's products and services * Simplify complex explanations of customer bills, rate plans, and features of blithequark's products and services * Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues and provide customer resolution * Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service * Troubleshoot and resolve various customer-impacting issues, such as voice and data issues that span multiple networks and elements * Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications **What You Can Look Forward To** * Paid training to complete from in-center and home, with additional resources to support you * Competitive compensation, with earnings between $15.00 and $19.57 per hour, plus up to $1000 in commissions yearly if all sales goals are met * Amazing perks and benefits, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays * Opportunities for career growth and development, with training on the latest technology, devices, and products * A dynamic and supportive work environment, with a team that's passionate about delivering exceptional customer experiences **What We're Looking For** * Call center or customer service experience, with a proven track record of delivering exceptional customer experiences * Flexibility to work any schedule during hours of operation, with occasional overtime required * Ability to work from home, with a dedicated workspace and reliable internet connection * Strong communication and problem-solving skills, with the ability to engage with customers and resolve complex issues * Proficiency in multiple systems and tools, with the ability to learn new technologies quickly **Essential Functions** * Answer customer/client requests or inquiries concerning services and products, and report problem areas * Utilize various systems and tools to initiate, assist, and service customers * Continually maintain working knowledge of all company products, services, and promotions * Make recommendations according to customer needs * Utilize operational systems to process purchases of all products and services * Handle inquiries from customers related to billing, rate plans, features, and services, network, coverage, handsets and devices, accessories, repair and troubleshooting, credits and adjustments, etc. **Preferred Qualifications** * At least one year of customer service experience, with a proven track record of delivering exceptional customer experiences * Call center experience, with a strong understanding of customer service principles and practices * Advanced typing and keyboarding skills, with the ability to type at least 40 words per minute **Special Job Requirements** * Specific job assignments may require day, evening, weekend, or holiday hours * Be available, accessible, and accountable to receive notifications related to unique scheduling needs, such as split shifts, unexpected volume spikes, disaster recovery, etc. * Be available, accessible, and ready to work during established work schedules and shifts, with the ability to engage with customers and resolve complex issues * Occasional overtime may be required * Ability to complete all required training in a virtual environment, inclusive of required knowledge checks * Be available, accessible, and accountable to participate in required security awareness training and testing, as determined by the company * Be available, accessible, and accountable to comply with organizational security and compliance standards, and participate in required security monitoring and audits **Physical Requirements** * Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business **Basic Qualifications Tests** * Applicants will be expected to pass any assessments or tests associated with the position **Training** * Classroom and/or virtual training, as dictated by needs of the business * On-the-job training **Weekly Hours** * 40 hours per week **Time Type** * Regular **Location** * Little Rock, Arkansas **Equal Employment Opportunity** It is the policy of blithequark to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. 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