**Experienced Full Stack Customer Service Representative – Remote Call Center**

Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of meeting sales targets? If so, we invite you to join blithequark's dynamic team as a Remote Call Center Customer Service Representative. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to individuals seeking compensation for potential medical negligence. **About blithequark** At blithequark, we are dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Founded in 2015, our company is built on a foundation of empathy and a commitment to giving people hope when they have suffered or lost a loved one due to negligence. Our mission is to provide exceptional customer service while helping individuals navigate the complex process of seeking compensation. **Responsibilities** As a Remote Call Center Customer Service Representative, you will be responsible for: * Connecting with individuals who have filled out a form to determine if they meet the criteria for potential compensation * Handling a high volume of calls, with an average of 40-50 connections per day, and identifying 1-5 potential qualified callers * Multitasking while listening, answering questions, and viewing multiple windows * Achieving or exceeding monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals * Accurately utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts appropriately * Participating in training and other learning opportunities to expand knowledge of the position * Adhering to all company policies and procedures * Assisting with other projects as needed * Self-troubleshooting and problem-solving basic IT issues **Requirements** To succeed in this role, you will need: * Excellent verbal and written communication skills * Excellent interpersonal and customer service skills * Strong problem-solving and conflict resolution skills * A competitive spirit – we work as a team, but pay for performance! * A willingness to work 40+ hours a week * Residency in the State of Florida or New Jersey * A quiet, distraction-free workspace * A reliable hardwired desktop or laptop PC (no Mac or Chromebook) with 8GB of RAM, 20 GB of free storage, and a 1.2 GHz or faster CPU * High-speed internet (50Mbps with 100MBps upload minimum – standard internet) * A reliable noise-cancellation headset that is wired via USB (average price is $20-$30) * A strong background in call-center environments and sales-focused roles * 2+ years of phone sales/customer service experience **This is not for you if...** * You are unable to troubleshoot basic technical issues * You are unable to work 40+ hours per week, each week * You cannot handle 350+ calls, including disconnects, wrong numbers, or hang-ups until you are connected with a viable caller * You are unable to use problem-solving skills * You are unable to work the full training period (90 days) * You are unable to work 8 hours a day and proactively manage appointments, etc., during earned vacation days or outside business hours **Benefits** As a valued member of our team, you will enjoy: * Health Insurance, Vision & Dental Coverage * Paid Holidays and Paid Time Off (PTO) * Eligibility for overtime outside of the training period **Hours of Operation** Our full-time schedule is as follows: * Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern * Friday: 8:30 AM to 4:30 PM Eastern * Training Schedule: Monday-Thursday: 9:00 AM - 5:00 PM Eastern & Friday: 8:30 AM to 4:30 PM Eastern **Join our team at blithequark** If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. As a Remote Call Center Customer Service Representative, you will have the chance to make a real difference in people's lives while enjoying a dynamic and supportive work environment. Apply now and take the first step towards a rewarding career with blithequark! ```html Apply Now! Ready to join our team? Click the link below to register as a candidate and take the first step towards a rewarding career with blithequark. Apply Job! ``` Apply for this job