**Experienced Full Stack Customer Service Representative – Medical Claims and Billing Support**

At arenaflex, we're pushing the boundaries of innovation in the insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. Our mission is to empower businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're seeking a highly skilled and dedicated Remote Inbound Customer Service Representative to join our team and provide exceptional support to medical providers, patients, and billing services. **About arenaflex** arenaflex is a leading cloud platform that's making life just work by empowering more than 35,000 businesses with industry-leading technology. Our purposeful innovation and the strength of our connections empower the people and industry relied upon to keep lives moving forward when it matters most. We're committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to our success. **The Role** As a Remote Inbound Customer Service Representative, you'll play a critical role in assisting medical providers, patients, and billing services by answering inbound calls and providing clear, helpful information about services and claims. You'll be responsible for: * Responding to incoming claim calls and logging data into our proprietary medical bill review system * Regularly operating across multiple systems and applications to support daily responsibilities and ensure seamless task execution * Providing explanation of benefits, services, and claims/reimbursement procedures * Interfacing with providers, patients, billing services, and insurance adjusters in a professional manner * Maintaining a quiet and professional work environment free of distractions * Experience working in a metrics-driven environment * Adhering to a consistent work schedule, typically 8:30 am – 5:00 pm CT, Monday through Friday, with 1 late night per week with shifts (up to) 7:00 pm CT. Subject to change based on business needs. * Maintaining a reliable remote setup with broadband or fiber internet from a reputable provider, offering at least 25 Mbps download and 15 Mbps upload speeds. **Requirements** * 1-2 years prior inbound call center customer service experience required * Excellent verbal and written communication skills * Attention to detail * High school diploma or equivalent * Strong technical aptitude * Proven ability to manage high-volume inbound calls while simultaneously capturing detailed and accurate notes, maintaining focus and precision under pressure * Demonstrated proficiency in Microsoft Office applications, with strong skills in Outlook, Word, Excel, and Microsoft Edge for effective communication, documentation, data management, and web-based tasks * Ability to learn basic medical terminology * Ability to work independently * No prior medical insurance experience is required, training is provided * This role requires a reliable, distraction-free workspace. Full availability, focused attention, and accurate documentation are essential for high-quality service. **Benefits and Perks** As a Remote Inbound Customer Service Representative at arenaflex, you'll enjoy a range of benefits and perks, including: * Competitive starting wage of $19.00 per hour, with the ability to earn more! * Drive results and get rewarded—earn up to $300 in monthly incentives and extra PTO by meeting performance goals. * Clear path to advancement, with pay increases within your first year. * Performance-driven culture recognizes and rewards effort with year-round prizes and appreciation. * Annual bonus of up to 7%. * Comprehensive health insurance * Paid time off * 401K Match * Adoption Assistance * Tuition Reimbursement * Wellness Programs * Stock Purchase Plan options * Employee Resource Groups **Work Environment and Culture** At arenaflex, we're committed to creating an inclusive and supportive work environment that celebrates diversity and promotes growth. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. We believe that every voice is heard and is important to our success. If you're passionate about delivering exceptional customer service and making a real-life impact, we encourage you to apply. **How to Apply** If you're ready to join our team and make a difference, please submit your application through our careers site. We're an equal opportunities employer and welcome applications from diverse candidates. If you require reasonable accommodation to complete a job application, please contact (800) 621-8070. We can't wait to hear from you! Apply for this job