**Experienced Full Stack Customer Service Representative – Healthcare Industry**

At arenaflex, we're passionate about delivering exceptional customer experiences that make a real difference in people's lives. As a key member of our Contact Center team, you'll play a vital role in providing top-notch support to our clients and their patients. If you're a motivated and empathetic individual with a passion for healthcare, we want to hear from you! **About arenaflex** arenaflex is a global organization that's dedicated to delivering innovative healthcare solutions that improve lives. Our team is guided by a shared commitment to diversity, inclusion, and equity, and we're passionate about creating a workplace culture that's inclusive, supportive, and empowering. As a customer service representative at arenaflex, you'll be part of a dynamic team that's making a real impact in the healthcare industry. **The Opportunity** We're seeking an experienced customer service representative to join our Contact Center team. As a key member of our team, you'll be responsible for providing exceptional customer service to our clients and their patients. This is a fantastic opportunity to grow your career and develop new skills in a fast-paced and dynamic environment. **Key Responsibilities** * Answer inbound phone calls and provide a high-quality patient/caller experience * Review patient liability questions and concerns * Schedule, reschedule, and cancel appointments * Perform referral coordination, including completing Open Referrals and/or referral tracking queue * Work all assigned work timely according to department standards and document all actions in the system * Register new patients, verify patient demographics and health insurance, and update patient information in designated databases * Respond to general information requests and/or inquiries from patients, physicians, medical offices, and other callers * Communicate effectively and in a professional manner * Process all work-related responsibilities in an efficient, timely, and accurate manner * Other duties as assigned **Requirements** * High School Diploma or GED * Must be 18 years of age or older * 1+ years of experience in a call center answering customer service inquiries regarding healthcare * Familiarity with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications * Ability to work any 8-hour work shift between the hours of 6:30am - 5:30pm PST, Monday through Friday. This may not necessarily be within the individual's time zone in which he/she resides as it is based upon client need and the time zone in which the client operates. Rotating Saturday coverage may be needed/is likely. **Preferred Qualifications** * Previous experience using EPIC **Telecommuting Requirements** * Required to have a dedicated work area established that is separated from other living areas, free from noise and distractions, and provides information privacy * Ability to keep all company sensitive documents secure (if applicable) * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service **Soft Skills** * Time Management * Attention to Detail * Empathy * All employees working remotely will be required to adhere to arenaflex's Telecommuter Policy **Compensation and Benefits** * Competitive salary range: $16.00 to $28.27 per hour (dependent on location and experience) * Comprehensive benefits package, including medical, dental, and vision insurance * Incentive and recognition programs * Equity stock purchase and 401k contribution (subject to eligibility requirements) * Opportunity for career growth and development in a dynamic and supportive environment **Diversity, Equity, and Inclusion** At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe that diversity creates a healthier atmosphere, and we're passionate about making a positive impact in the communities we serve. If you're a motivated and empathetic individual with a passion for healthcare, we want to hear from you! **How to Apply** If you're a motivated and empathetic individual with a passion for healthcare, we want to hear from you! Please submit your application today, and let's start a conversation about how you can make a real difference in people's lives. Apply for this job