**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our elite team of Customer Service Representatives at blithequark, a leading provider of innovative health insurance solutions. **About blithequark** At blithequark, we're on a mission to revolutionize the way people find and enroll in health insurance. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make informed decisions about their health plans. Our cutting-edge cloud-based enrollment tools, decision support systems, and agent marketing solutions have earned us numerous awards and recognition in the industry. **Job Summary** As a Remote Customer Service Representative at blithequark, you'll play a vital role in delivering an exceptional customer experience, resolving complex issues, and providing personalized support to our clients. You'll be part of a collaborative and supportive team environment, working from the comfort of your own home. If you're a self-motivated, success-driven individual with a passion for customer service, we encourage you to apply. **Responsibilities** * Deliver the highest level of customer service experience consistently, resolving complex issues and providing personalized support to clients * Manage customer accounts, provide technical support, and interpret and follow defined procedures and policies * Utilize creative problem-solving skills to address customer concerns and find solutions * Adapt to changing projects and updates, demonstrating flexibility and a willingness to learn * Manage time and tasks effectively, prioritizing multiple responsibilities and meeting deadlines * Participate in extensive self-study, training, and testing to ensure proficiency in our systems and processes * Adhere to regulated guidelines for communications via all channels, maintaining a high level of professionalism and integrity **Qualifications** * 18 years of age or older * High school diploma or equivalent required; associate's or bachelor's degree preferred * Moderate to advanced computer skills, with a high level of comfort learning new technology * Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences * Comfortable working from home, with a dedicated, private, and secure workspace * Personal device with a functioning camera required for the Training Period * Committed to full attendance for paid 3-week Training period * Minimum Internet Speed of 35 mb/s with ethernet; cable/fiber broadband internet with a hard-wired ethernet connection is required * NOT compatible with mobile internet service providers and/or satellites; NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders **Preferred Qualifications** * Previous experience in customer support or technical support role * Previous experience with Group and/or Individual health insurance, or the Affordable Care Act * Previous experience in a Call Center environment * Familiarity with CRM systems and practices * Spanish Bilingual, a plus **What We Offer** * Paid Training * Full-Time, Seasonal role * Performance and attendance-based incentives, in addition to the base pay * The convenience of working from home * Collaborative and supportive team environment * 401K Match * Individual Coverage HRA (ICHRA) * Paid time off (PTO) **How to Apply** If you're a motivated, customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and discussing this opportunity further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job