Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support
At careerzynith, we're on a mission to revolutionize the way people find and enroll in health insurance. As a Remote Customer Service Representative, you'll play a vital role in delivering an exceptional customer experience and helping us achieve our vision. We're looking for self-driven, dedicated, and customer-centric individuals to join our elite teams and contribute to our growth.
**About careerzynith**
careerzynith is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools make finding and enrolling in health insurance simple, and our innovative agent marketing and call center tools and services set us apart in the industry.
**Job Summary**
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer service experiences through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our teams to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you're a motivated, self-driven individual with excellent communication skills and a passion for customer service, we want to hear from you.
**Key Responsibilities**
- Deliver the highest level of customer service experience consistently through inbound and outbound calls, online chat inquiries, and application data entry
- Manage customer accounts and provide technical support
- Interpret and follow defined procedures and policies
- Creative problem-solving skills to resolve customer issues
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
**Essential Qualifications**
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
**Preferred Qualifications**
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
**What We Offer**
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
**Work Environment and Company Culture**
At careerzynith, we're committed to building a motivating and positive work environment, despite working remotely. We believe in infusing a culture of growth, learning, and teamwork, and we're dedicated to supporting our employees' career development and well-being. Our teams are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers.
**Compensation and Benefits**
We offer a competitive hourly rate of $15.00 - $16.50, plus performance incentives. Our benefits package includes 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO). We also offer a collaborative and supportive team environment, flexible work arrangements, and opportunities for career growth and development.
**How to Apply**
If you're a motivated, self-driven individual with a passion for customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications.
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make better health plan decisions. Our consumer-friendly interface and decision support tools make finding and enrolling in health insurance simple, and our innovative agent marketing and call center tools and services set us apart in the industry.
**Job Summary**
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer service experiences through inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our teams to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies. If you're a motivated, self-driven individual with excellent communication skills and a passion for customer service, we want to hear from you.
**Key Responsibilities**
- Deliver the highest level of customer service experience consistently through inbound and outbound calls, online chat inquiries, and application data entry
- Manage customer accounts and provide technical support
- Interpret and follow defined procedures and policies
- Creative problem-solving skills to resolve customer issues
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
**Essential Qualifications**
- Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
**Preferred Qualifications**
- Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
**What We Offer**
- Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
**Work Environment and Company Culture**
At careerzynith, we're committed to building a motivating and positive work environment, despite working remotely. We believe in infusing a culture of growth, learning, and teamwork, and we're dedicated to supporting our employees' career development and well-being. Our teams are passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of our customers.
**Compensation and Benefits**
We offer a competitive hourly rate of $15.00 - $16.50, plus performance incentives. Our benefits package includes 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO). We also offer a collaborative and supportive team environment, flexible work arrangements, and opportunities for career growth and development.
**How to Apply**
If you're a motivated, self-driven individual with a passion for customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear your story and learn more about your qualifications.
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and diverse work environment that reflects the communities we serve.
Apply for this job