Experienced Full Stack Customer Service Representative – Emergency Roadside Specialist at careerzynith
At careerzynith, we're on a mission to revolutionize the way people experience roadside assistance. As a leading provider of emergency roadside services, we're committed to delivering legendary service to our members, and we're seeking a highly skilled and compassionate Customer Service Representative to join our team as a Remote Emergency Roadside Specialist.
**Join Our Team and Deliver Legendary Service!**
As a key member of our fast-paced, member-centric organization, you will provide exceptional service to our members, demonstrating empathy and effectively resolving high-tension situations. In this exciting role, you will process requests for roadside assistance, utilizing your excellent communication and problem-solving skills to ensure our members receive prompt and reliable support.
**A Career with careerzynith: What You Can Expect**
At careerzynith, we're dedicated to creating a workplace where everyone feels welcome and valued. We offer a comprehensive benefits package, including a competitive salary, health coverage, 401(K) saving plan, tuition assistance, and wellness program. Our team members enjoy a fulfilling career with a leading organization that values its employees.
**Key Highlights:**
* Full-time position (40 hours per week) with cover shift and swing shift hours available
* Virtual on-line paid training for 7 weeks (July training dates available)
* Applicants must live within 100 miles of Portland, ME
* Bilingual candidates (fluent in Spanish) will receive an additional $1.00 increase to their salary
**Responsibilities:**
* Process requests for roadside assistance in a fast-paced, dynamic environment
* Provide exceptional customer service to approximately 100 member calls per day
* Demonstrate concern for member safety and effectively diffuse high-tension situations
* Utilize computer systems and software to efficiently manage member requests and resolve issues
**Requirements:**
* 1 year of previous customer service experience (call center experience preferred but not mandatory)
* High School diploma, GED, or equivalent
* Successful completion of background and drug screening
* Ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite, or Hot Spots)
* Minimum 25 mbps download; 5 mbps upload
* Excellent written, verbal, and computer skills
**What We Offer:**
* Competitive salary and benefits package
* Health coverage for medical, dental, vision
* 401(K) saving plan with company match and Pension
* Tuition assistance and wellness program
* PTO for community volunteer programs and employee discounts
**Work Environment and Company Culture:**
At careerzynith, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our team members enjoy a dynamic and supportive work environment, with opportunities for growth and development. We're a leading organization that values its employees and offers a comprehensive benefits package to support their well-being.
**Compensation, Perks, and Benefits:**
* Competitive salary: $17.85 per hour (plus a weekend shift differential of 10% = $19.64 per hour)
* Comprehensive benefits package, including health coverage, 401(K) saving plan, tuition assistance, and wellness program
* Opportunities for career growth and development
* Dynamic and supportive work environment
**How to Apply:**
If you're a motivated and service-driven professional looking for a challenging and rewarding career, we encourage you to apply. Please visit our website to submit your application and join our team at careerzynith.
Apply Now and Join Our Team!
Apply for this job
Apply for this job
**Join Our Team and Deliver Legendary Service!**
As a key member of our fast-paced, member-centric organization, you will provide exceptional service to our members, demonstrating empathy and effectively resolving high-tension situations. In this exciting role, you will process requests for roadside assistance, utilizing your excellent communication and problem-solving skills to ensure our members receive prompt and reliable support.
**A Career with careerzynith: What You Can Expect**
At careerzynith, we're dedicated to creating a workplace where everyone feels welcome and valued. We offer a comprehensive benefits package, including a competitive salary, health coverage, 401(K) saving plan, tuition assistance, and wellness program. Our team members enjoy a fulfilling career with a leading organization that values its employees.
**Key Highlights:**
* Full-time position (40 hours per week) with cover shift and swing shift hours available
* Virtual on-line paid training for 7 weeks (July training dates available)
* Applicants must live within 100 miles of Portland, ME
* Bilingual candidates (fluent in Spanish) will receive an additional $1.00 increase to their salary
**Responsibilities:**
* Process requests for roadside assistance in a fast-paced, dynamic environment
* Provide exceptional customer service to approximately 100 member calls per day
* Demonstrate concern for member safety and effectively diffuse high-tension situations
* Utilize computer systems and software to efficiently manage member requests and resolve issues
**Requirements:**
* 1 year of previous customer service experience (call center experience preferred but not mandatory)
* High School diploma, GED, or equivalent
* Successful completion of background and drug screening
* Ability to directly connect to ISP via Ethernet (no wireless, DSL, Satellite, or Hot Spots)
* Minimum 25 mbps download; 5 mbps upload
* Excellent written, verbal, and computer skills
**What We Offer:**
* Competitive salary and benefits package
* Health coverage for medical, dental, vision
* 401(K) saving plan with company match and Pension
* Tuition assistance and wellness program
* PTO for community volunteer programs and employee discounts
**Work Environment and Company Culture:**
At careerzynith, we value diversity and inclusion, and we're committed to creating a workplace where everyone feels welcome and valued. Our team members enjoy a dynamic and supportive work environment, with opportunities for growth and development. We're a leading organization that values its employees and offers a comprehensive benefits package to support their well-being.
**Compensation, Perks, and Benefits:**
* Competitive salary: $17.85 per hour (plus a weekend shift differential of 10% = $19.64 per hour)
* Comprehensive benefits package, including health coverage, 401(K) saving plan, tuition assistance, and wellness program
* Opportunities for career growth and development
* Dynamic and supportive work environment
**How to Apply:**
If you're a motivated and service-driven professional looking for a challenging and rewarding career, we encourage you to apply. Please visit our website to submit your application and join our team at careerzynith.
Apply Now and Join Our Team!
Apply for this job
Apply for this job