Experienced Full Stack Customer Service Project Management Professional – Remote
**Job Description:**
About careerzynith
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a leading e-commerce portfolio company, we connect the next-generation shopper to world-class brands, offering a unique online treasure hunt through our daily sale events. Our vision is to spark delight through daily discovery, making shopping an occasion to celebrate.
With a culture rooted in our values of Kindness, Passion, Collaboration, Innovation, Tenacity, and Empowerment, we inspire each other, our members, and ourselves to push past the expected every day. We're committed to fostering an inclusive environment where every Associate is empowered to learn, grow, and bring their full self to work.
**The Role: Remote Customer Service Project Management, Principal**
We're seeking an experienced Full Stack Customer Service Project Management Professional to join our team. As a key member of our customer service operations, you'll partner with cross-functional teams to plan, track, update, and deliver process improvements, tool improvements, and medium to large cross-functional programs that impact our members and/or the Customer Service organization.
**Key Responsibilities:**
* Plan, track, manage, and report on all CS impacting programs and larger company-driven projects for Customer Service
* Build a master project plan/project tracker that shows high-level and detailed information on all ongoing and closed projects, including Big Bets tracking
* Send regular program updates on each program in progress and facilitate lessons learned post-launch
* Create individual project plans that show task-level detail with ownership, due dates, status, dependencies, and risks
* Oversee the planning, execution, and completion of a project
* Lead complex initiatives managing all activities in a project life cycle, including initiation, planning, executing, controlling, and closing for short- and long-term projects, line of business-wide, and medium to high risk, scope, and complexity
* Conduct project kick-off meetings, regular project check-ins, and Go/No Go meetings to ensure all impacted teams are aligned
* Support the CS tools/technology, CS Operations, process management, and training teams to accelerate project delivery to the organization
* Work closely with CS program managers and CS operations to confirm program launch dates and readiness for deployment
* Ensure program launch information is communicated effectively to minimize any negative impact while supporting a high level of engagement and implementation
* Develop a project backlog for projects requiring technical team development. Regularly review the backlog and prioritization with CS leadership to ensure highest-impact items are properly prioritized
* Own the CS intake site and project initiation and tracking
* Demonstrate customer service knowledge and facilitate the development of process and system requirements in consideration of known technical capabilities and limitations
**Expected Qualifications:**
* Bachelor's degree
* Proficient in relevant computer applications
* 3-5 years of project/program experience, preferably in a customer experience
* Strong listening, written, and verbal communication skills with an ability to adapt to different audiences
* Knowledge of customer service practices and principles
* Able to work collaboratively and cross-functionally
* Experience using problem-solving and analytical skills to solve business problems and drive process improvements
* Ability to work effectively with tight deadlines in a fast-paced environment
* Attention to detail and proven ability to manage multiple, competing priorities simultaneously
**What We Offer:**
* Competitive salary range: $90,000 - $95,000
* Bonus/commission, equity, 401(k) match, and a variety of benefits (depending on role eligibility)
* Opportunity to work with a leading e-commerce portfolio company
* Collaborative and inclusive work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
**Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. We're committed to fostering an inclusive environment where every Associate is empowered to learn, grow, and bring their full self to work. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.
**Ready to Join Our Team?**
Apply now to become a part of our dynamic team and help us spark delight through daily discovery!
Apply To This Job
Apply for this job
About careerzynith
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. As a leading e-commerce portfolio company, we connect the next-generation shopper to world-class brands, offering a unique online treasure hunt through our daily sale events. Our vision is to spark delight through daily discovery, making shopping an occasion to celebrate.
With a culture rooted in our values of Kindness, Passion, Collaboration, Innovation, Tenacity, and Empowerment, we inspire each other, our members, and ourselves to push past the expected every day. We're committed to fostering an inclusive environment where every Associate is empowered to learn, grow, and bring their full self to work.
**The Role: Remote Customer Service Project Management, Principal**
We're seeking an experienced Full Stack Customer Service Project Management Professional to join our team. As a key member of our customer service operations, you'll partner with cross-functional teams to plan, track, update, and deliver process improvements, tool improvements, and medium to large cross-functional programs that impact our members and/or the Customer Service organization.
**Key Responsibilities:**
* Plan, track, manage, and report on all CS impacting programs and larger company-driven projects for Customer Service
* Build a master project plan/project tracker that shows high-level and detailed information on all ongoing and closed projects, including Big Bets tracking
* Send regular program updates on each program in progress and facilitate lessons learned post-launch
* Create individual project plans that show task-level detail with ownership, due dates, status, dependencies, and risks
* Oversee the planning, execution, and completion of a project
* Lead complex initiatives managing all activities in a project life cycle, including initiation, planning, executing, controlling, and closing for short- and long-term projects, line of business-wide, and medium to high risk, scope, and complexity
* Conduct project kick-off meetings, regular project check-ins, and Go/No Go meetings to ensure all impacted teams are aligned
* Support the CS tools/technology, CS Operations, process management, and training teams to accelerate project delivery to the organization
* Work closely with CS program managers and CS operations to confirm program launch dates and readiness for deployment
* Ensure program launch information is communicated effectively to minimize any negative impact while supporting a high level of engagement and implementation
* Develop a project backlog for projects requiring technical team development. Regularly review the backlog and prioritization with CS leadership to ensure highest-impact items are properly prioritized
* Own the CS intake site and project initiation and tracking
* Demonstrate customer service knowledge and facilitate the development of process and system requirements in consideration of known technical capabilities and limitations
**Expected Qualifications:**
* Bachelor's degree
* Proficient in relevant computer applications
* 3-5 years of project/program experience, preferably in a customer experience
* Strong listening, written, and verbal communication skills with an ability to adapt to different audiences
* Knowledge of customer service practices and principles
* Able to work collaboratively and cross-functionally
* Experience using problem-solving and analytical skills to solve business problems and drive process improvements
* Ability to work effectively with tight deadlines in a fast-paced environment
* Attention to detail and proven ability to manage multiple, competing priorities simultaneously
**What We Offer:**
* Competitive salary range: $90,000 - $95,000
* Bonus/commission, equity, 401(k) match, and a variety of benefits (depending on role eligibility)
* Opportunity to work with a leading e-commerce portfolio company
* Collaborative and inclusive work environment
* Professional development and growth opportunities
* Recognition and rewards for outstanding performance
**Why Join careerzynith?**
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. We're committed to fostering an inclusive environment where every Associate is empowered to learn, grow, and bring their full self to work. If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply.
**Ready to Join Our Team?**
Apply now to become a part of our dynamic team and help us spark delight through daily discovery!
Apply To This Job
Apply for this job