**Experienced Full Stack Customer Service / Insurance Agent – Life Insurance and Financial Protection Solutions**

At arenaflex, we're revolutionizing the insurance industry by empowering our agents to succeed through training, mentorship, and access to top-tier resources. As a fast-growing, client-focused insurance agency, we're committed to providing flexible, remote opportunities nationwide. Our team is passionate about helping others, and we're looking for like-minded individuals to join our fully remote team as Customer Service / Insurance Agents. **Job Overview** We're seeking experienced Customer Service / Insurance Agents to build relationships with clients, present tailored life insurance solutions, and provide policy support. If you have strong communication skills, a passion for helping others, and the motivation to work independently, we want to hear from you! As a Customer Service / Insurance Agent at arenaflex, you'll have the opportunity to work with a supportive team culture built on integrity, transparency, and collaboration. **Responsibilities** • Conduct inbound and outbound calls to assess client needs and recommend insurance products • Educate clients on policy options, underwriting, and benefits • Assist with basic policy servicing, such as endorsements, claims support, and beneficiary changes • Maintain accurate digital records using CRM tools • Follow up with clients regularly to ensure satisfaction and retention • Collaborate with teammates and participate in ongoing training sessions • Meet or exceed individual and team performance goals **Key Performance Indicators (KPIs)** • Achieve a minimum of 50% conversion rate on sales calls • Maintain a client satisfaction rating of 90% or higher • Meet or exceed monthly sales targets • Participate in regular training sessions and demonstrate a commitment to ongoing learning and development **Qualifications** • Must be 18+ and authorized to work in the U.S. • Must pass a background check • Active life insurance license preferred (or willing to obtain – we provide guidance!) • Strong verbal and written communication skills • Self-motivated and comfortable working in a remote, performance-driven environment • Tech-savvy with basic proficiency in CRM tools, video conferencing, and digital communication **Preferred Experience** • Previous experience in sales, insurance, or customer service • Familiarity with CRM systems and remote outreach tools • Proven track record of success in a commission-based sales environment **Essential Skills and Competencies** • Excellent communication and interpersonal skills • Strong problem-solving and analytical skills • Ability to work independently and as part of a team • Proficiency in CRM tools, video conferencing, and digital communication • Strong organizational and time management skills • Ability to adapt to changing priorities and deadlines **Career Growth Opportunities and Learning Benefits** • Ongoing training and mentorship to support your career growth and development • Access to top-tier resources and industry-leading tools • Opportunities for advancement and career progression • Collaborative and supportive team culture • Flexible work-from-home schedule with a focus on work-life balance **Work Environment and Company Culture** • arenaflex is a fully remote team, with a flexible schedule that supports work-life balance • Our team culture is built on integrity, transparency, and collaboration • We prioritize ongoing learning and development, with regular training sessions and mentorship opportunities • We're committed to making a positive impact in our community, with a focus on social responsibility and giving back **Compensation, Perks, and Benefits** • Competitive commission structure with bonus opportunities • Work-from-home flexibility with a schedule that supports work-life balance • Access to TCPA-compliant leads through our internal marketing (available for purchase) • Training, mentorship, and a clearly defined career path • Supportive team culture built on integrity, transparency, and collaboration **How to Apply** If you're a motivated and results-driven individual with a passion for helping others, we want to hear from you! Apply now by submitting your resume and a cover letter outlining your experience and qualifications. You can also schedule a quick info session with our team to learn more about this opportunity. **Apply Now** [Insert Calendly link or other scheduling tool] **Join Our Team** At arenaflex, we're committed to building a team of talented and dedicated professionals who share our passion for helping others. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply today! Apply for this job