Customer Support / Call Center Agent (US Market)
Sauti Contact Center is looking for highly motivated and professional agents with excellent English communication skills and a strong American accent to join our growing international team.
The role involves making outbound calls into the United States, engaging professionally with prospects, conducting company research, and scheduling meetings. Candidates must be confident on the phone, quick learners, technically adaptable, and capable of working in a structured, performance-driven environment.
Key Responsibilities
Make outbound calls into the US market professionally and confidently
Complete approximately 3–6 quality calls per hour
Engage prospects and work toward successfully booking meetings
Conduct research on companies and contacts before and after calls
Learn and understand technical concepts and processes quickly
Accurately update notes and activities in the CRM system
Provide daily activity and progress updates to management
Collaborate closely with the team and remain accountable to targets and performance expectations
Maintain professionalism and strong communication standards during all interactions
Requirements
Excellent spoken and written English
Clear and confident American accent
Strong communication and listening skills
Ability to learn technical information quickly
Comfortable speaking with US-based professionals
Strong organizational and time management skills
Ability to follow processes and work independently
Previous call center, sales, appointment setting, or customer support experience is an added advantage
Reliable internet connection and access to a laptop/computer
Ability to work US business hours when required
Apply To This Job
The role involves making outbound calls into the United States, engaging professionally with prospects, conducting company research, and scheduling meetings. Candidates must be confident on the phone, quick learners, technically adaptable, and capable of working in a structured, performance-driven environment.
Key Responsibilities
Make outbound calls into the US market professionally and confidently
Complete approximately 3–6 quality calls per hour
Engage prospects and work toward successfully booking meetings
Conduct research on companies and contacts before and after calls
Learn and understand technical concepts and processes quickly
Accurately update notes and activities in the CRM system
Provide daily activity and progress updates to management
Collaborate closely with the team and remain accountable to targets and performance expectations
Maintain professionalism and strong communication standards during all interactions
Requirements
Excellent spoken and written English
Clear and confident American accent
Strong communication and listening skills
Ability to learn technical information quickly
Comfortable speaking with US-based professionals
Strong organizational and time management skills
Ability to follow processes and work independently
Previous call center, sales, appointment setting, or customer support experience is an added advantage
Reliable internet connection and access to a laptop/computer
Ability to work US business hours when required
Apply To This Job