**Experienced Full Stack Customer Service Administrator – All-on-Four/Full-Arch Dental Solutions**

At arenaflex, we're revolutionizing the dental industry with cutting-edge solutions and unparalleled customer service. As a Full Stack Customer Service Administrator, you'll play a pivotal role in ensuring seamless communication and operational efficiency between dental professionals, labs, and patients. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! **Job Overview** The All-on-Four/Full-Arch Dental Patient Doctor Coordinator Administrator is responsible for bridging the gap between oral healthcare providers and the internal dental lab team. This role focuses on high-quality product lifecycle management and customer satisfaction, ensuring the seamless production and delivery of all-on-four/full-arch dental solutions. **Key Responsibilities** * **Product Lifecycle Management** * Oversee the end-to-end lifecycle of full-arch dental products, ensuring timely progress through the design, milling, and finishing phases. * Track and report the status of cases at each stage within the lab using internal systems and protocols. * Utilize software to manage case tracking and digital records of case progress and dentist/surgeon interactions. * **Software Utilization** * Efficiently operate and manage case tracking through Magic Touch software. * Maintain accurate digital records of case progress and dentist/surgeon interactions. * **Doctor and Surgeon Onboarding** * Facilitate the onboarding process for dentists and oral surgeons into the lab's portal system. * Provide technical support and training to ensure optimal use of the portal. * **Internal Case Tracking** * Monitor cases internally, coordinating workflows between departments such as Exocad Design, milling, and finishing to meet deadlines and quality standards. * Proactively identify and resolve potential bottlenecks or issues in the production pipeline. * **Communication and Relationship Management** * Maintain constant communication with doctors and dental office staff to update them on case statuses, address inquiries, and provide guidance. * Serve as the primary point of contact for escalations or concerns, ensuring all parties remain informed and aligned. **Skills and Qualifications** * **Technical Skills** * Proficiency in Magic Touch software, familiarity with Exocad Design workflows, and an understanding of milling and finishing processes in dental labs. * **Communication** * Exceptional written and verbal communication skills to manage relationships with medical professionals and lab technicians. * **Organizational Abilities** * Strong multitasking and time management skills to handle case tracking and workflow coordination efficiently. * **Problem-solving** * Ability to troubleshoot issues in product lifecycle stages and propose timely solutions. * **Customer Service Orientation** * Dedicated to providing a positive and professional experience for all stakeholders. **Working Conditions** * **Environment** * Office-based with virtual or text chat-based communication with dentists and oral surgeons. * **Schedule** * Full-time, with the flexibility needed to address urgent cases or escalations. **Why Join arenaflex?** * **Career Growth Opportunities** * arenaflex offers a dynamic and supportive environment that fosters growth and development. * **Learning Benefits** * Stay up-to-date with the latest industry trends and technologies through ongoing training and professional development opportunities. * **Work Environment and Company Culture** * Collaborative and inclusive team environment that values diversity and promotes work-life balance. * **Compensation, Perks, and Benefits** * Competitive salary range of $27-$29 per hour, plus additional benefits and perks. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job