**Experienced Full Stack Customer Experience Assistant Manager – Digital Business Services**

At arenaflex, we're on a mission to revolutionize the way businesses operate in the digital age. As a global leader in digital business services, we're committed to delivering cutting-edge solutions that help our clients streamline their operations and achieve their goals. We're now seeking an experienced and passionate Customer Experience Assistant Manager to join our team in El Paso, Texas. **About arenaflex** arenaflex is a global company with a presence in over 300 languages, employing more than 500,000 inspired and passionate individuals. Our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. We're proud to offer a range of benefits that make us an attractive employer, including: * Paid Training * Competitive Wages * Full Benefits (Medical, Dental, Vision, 401k and more) * Paid Time Off * Employee wellness and engagement programs **TP and You** At arenaflex, we believe in a balanced approach that combines high-tech and high-touch solutions with deep industry and geographic expertise. Our goal is to make people's lives simpler, faster, and safer, while helping companies adapt quickly to changing needs. As a key contributor to our team, you'll have the opportunity to make a real impact and advance your career in a dynamic and supportive environment. **Did you know?** Our Chief Client Officer started her career at arenaflex as an agent and rose to the pinnacle of the company. At arenaflex, the sky is the limit! **Responsibilities** As our Customer Experience Assistant Manager, you'll be responsible for developing and implementing a robust sales strategy to drive team performance and meet key business objectives. Your primary responsibilities will include: * **Sales Strategy and Performance Management**: Develop and implement sales strategies, incentives, and operational practices that foster a high-performance sales culture and exceed sales targets. * **Compliance and Reporting**: Manage all center operations, including sales forecasting, staffing, budget management, and reporting to ensure alignment with client service commitments and financial goals. * **Operational Oversight**: Oversee the day-to-day operations of the contact center, ensuring operational efficiency, service quality, and adherence to sales processes. * **Ethical Leadership**: Promote the highest standards of ethical and professional conduct through your demonstrated individual performance and leadership. * **Strategic Collaboration**: Act as a key liaison with various departments-including Account Management, Quality Assurance, Training, Recruiting, WFM, and IT-to ensure seamless operations and strategic alignment. * **Adaptability**: Thrive in a fast-paced, high-energy, and change-oriented environment, adapting quickly to new sales strategies and market demands. * **Other Duties**: Perform other related duties and assignments as required to support the success of the sales center. **Qualifications** **Required Skills** * **Process Excellence**: Proven ability to develop and implement efficient processes that drive results. * **Collaboration**: Strong interpersonal skills and ability to work effectively with cross-functional teams. * **Communication**: Excellent verbal, listening, and written communication skills. * **Emotional Intelligence**: Self-awareness, empathy, and social skills to effectively manage relationships and teams. * **Open-Mindedness**: Willingness to adapt to changing circumstances and new ideas. * **Critical Thinking**: Ability to analyze complex situations and make informed decisions. * **Solution Orientation**: Proven ability to identify and implement creative solutions to business challenges. * **Entrepreneurship**: Strong business acumen and ability to drive results in a fast-paced environment. * **AI Proficiency**: Familiarity with AI tools and technologies to drive sales and customer experience. * **Data Literacy**: Ability to collect, analyze, and interpret data to inform business decisions. **Required Experience** * Minimum of 6 months of call center sales management experience is required. * Sales Management experience is a mandatory prerequisite. * Experience in outbound sales is a plus. * Proven experience managing multiple sales programs concurrently is a plus. * Previous experience as a supervisor, team lead, or in a similar management role is required. * Must have flexible availability based on the hours of operation. **Qualifications** * **Proven Sales Management Experience**: Experience managing sales programs with varying objectives, agent skill requirements, and technical solutions. * **Communication Skills**: Strong verbal, listening, and written communication skills are essential for effective team leadership and client interaction. * **Technical Proficiency**: Must have a high level of proficiency in Microsoft Office, including advanced functions in Outlook and complex data analysis in Excel. * **Sales and Business Acumen**: Demonstrated ability to understand and implement strategic development, specifically with operating policies, procedures, and work process improvements. **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. **arenaflex is an Equal Opportunity Employer** If you're a motivated and passionate individual who's looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Join our team and be part of a global company that's making a positive impact on the world. Apply for this job