**Experienced Full Stack Call Center Representative – Data Entry & Customer Service**

**Join arenaflex, a leading retail pharmacy and healthcare company, in revolutionizing the way we deliver exceptional customer experiences and improve patient outcomes.** **About arenaflex** arenaflex, a subsidiary of arenaflex Boots Union, Inc., is a pioneering healthcare, pharmacy, and retail company with a rich legacy of prioritizing community well-being. With a presence in over 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, arenaflex serves nearly 10 million customers daily. Our dedicated team of pharmacists plays a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that promote equitable access to care for underserved populations. **Job Summary** We are seeking an experienced Full Stack Call Center Representative to join our team at arenaflex. As a key member of our customer service and data entry team, you will be responsible for handling high-volume customer inquiries, processing patient and medication data, and providing exceptional support to our patients and healthcare providers. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Utilize arenaflex's remedy information entry methodology and rules to process new patient enrollments by entering information into a suitable system. * Handle patient medication requests within HIPAA guidelines and enter refill orders for processing. * Investigate and retrieve missing medication data, and decipher clinical abbreviations (SIG codes). * Resolve all data entry-related exceptions. * Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients on a case-by-case basis. * Resolve Out-of-Scope (OOS) issues by reviewing, gathering data, making recommendations, and resubmitting for processing as per individual arrangement requirements. * Resolve phone calls to healthcare providers and others to acquire data, gain supersede endorsement, or otherwise resolve the OOS issue. * Provide support to pharmacists, both those in the office and those in other areas. * Identify and escalate issues to senior-level staff as necessary. * Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain a current pharmacist license or certification. **Essential Qualifications** * High school diploma or equivalent. * Essential level computer skills (e.g., start and close down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents, and access data online). * Essential web browsing skills to include opening a program, typing URLs in the correct location, using a search engine, bookmarking a website, navigating using back/forward/stop buttons, and completing forms online. * Intermediate level keyboarding skills (at least 25 WPM, typing by memory, organizing files). * Ability to communicate in writing and verbally. * 18 years old or older. **Preferred Qualifications** * At least 1 year of pharmacy experience in a retail or call center environment. * At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or widely recognized certification agency. * Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction. * Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing files). * Familiarity with Spanish and English. **What We Offer** * Competitive hourly rate of $25-$35. * Opportunity to work in a dynamic and growing company with a strong commitment to community well-being. * Comprehensive training and development programs to enhance your skills and knowledge. * Collaborative and supportive work environment with a diverse team of professionals. * Flexible remote work options to balance your work and personal life. * Opportunities for career growth and advancement in a rapidly evolving industry. **How to Apply** If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex.com]( to learn more about our company and submit your application. Apply for this job