**Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service**

At arenaflex, we're passionate about connecting people to what brings them joy. As a leading innovator in the industry, we empower our customers to live, work, and play with the best network and entertainment experiences. Our team of experts is dedicated to providing exceptional technical support and customer service, and we're looking for talented individuals to join our V Team. **About arenaflex** arenaflex is a community of people who anticipate, lead, and believe that listening is where learning begins. We're a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our employees are valued, connected, and empowered to reach their potential and contribute their best. We're proud to be an equal opportunity employer, celebrating our employees' differences and striving for a workplace where everyone feels welcome and empowered. **Job Summary** As an Experienced Fiber Customer Support Analyst at arenaflex, you'll be part of a dynamic team that provides technical support and customer service to our Fios customers. You'll join a call center team to troubleshoot issues in hardware, software, applications, networks, or devices and answer customer technical questions. Your exceptional communication skills, positive attitude, and dedication to customer service excellence will make you a valuable asset to our team. **Responsibilities** * Answer incoming calls from customers with order inquiry and/or trouble reports * Provide customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network * Perform analysis and isolation of trouble conditions and create and sort trouble reports * Utilize knowledge of communication and networking components to provide customers with service support and configuration of customer equipment * Communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience * Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business **Requirements** * A dedication to customer service excellence with amazing communication skills and a positive, professional attitude * A related Associate Degree or 2+ years' relevant experience * Technical support call center experience (even better if you have one or more of the following) * Ability to work in a fast-paced environment and enjoy helping customers connect to the digital world * Must live within 75 miles of the current reporting location for the life of the contract * Willingness to attend team huddles, meetings, and occasional in-person trainings at the office location **Preferred Qualifications** * A related Associate Degree or 2+ years' relevant experience * Technical support call center experience * Knowledge of communication and networking components * Experience with troubleshooting issues in hardware, software, applications, networks, or devices **Skills and Competencies** * Exceptional communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Strong customer service skills and a positive attitude * Ability to learn and adapt to new technologies and processes **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including: * On-the-job training and mentorship * Technical training and certification programs * Leadership development programs * Career advancement opportunities **Work Environment and Company Culture** As a remote employee, you'll work from home with occasional in-person trainings and meetings. Our company culture is collaborative, inclusive, and values-driven. We're proud to be an equal opportunity employer and celebrate our employees' differences. **Compensation, Perks, and Benefits** * Competitive salary range: $670.00 - $1,774.50 weekly (based on a full-time schedule) * Incentive-based position with the potential to earn more * Comprehensive benefits package, including: + Health and wellness benefits + 401(k) Savings Plan + Stock incentive programs + Paid time off + Adoption assistance and tuition assistance * Award-winning total rewards package **How to Apply** If you're passionate about delivering exceptional technical support and customer service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job