Experienced Facilities Customer Service Professional – Delivering Exceptional Client Experiences at careerzynith
About careerzynith
careerzynith is a leading provider of innovative facilities management solutions, dedicated to delivering exceptional client experiences and fostering a culture of excellence. Our team of passionate professionals is committed to providing timely, efficient, and effective support to our clients, ensuring their needs are met with prompt and courteous service. As a Facilities Customer Service Professional at careerzynith, you will play a vital role in shaping the future of our organization and making a meaningful impact on our clients' lives.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our team as a Facilities Customer Service Professional. As a key member of our facilities management team, you will provide exceptional support to our clients, ensuring their needs are met with prompt and efficient service. Your primary focus will be on delivering an exceptional client experience, ensuring timely and effective issue resolution, and maintaining accurate records.
Position at a Glance:
Start Date: Immediate openings available
Company: careerzynith
Position: Facilities Customer Service Professional
Compensation: Competitive salary ($35-40K/year)
Location: Remote (USA)
Employment Type: Full-time
Job Responsibilities:
As a Facilities Customer Service Professional, you will be responsible for handling incoming client calls, evaluating the nature of the request, and dispatching work orders to the appropriate party for resolution. Your primary focus will be on delivering an exceptional client experience, ensuring timely and effective issue resolution, and maintaining accurate records.
Key Responsibilities:
Answer routine requests via inbound calls and emails
Evaluate the nature of the call and determine the most suitable party to handle the request
Process incoming facilities work order requests, such as office moves, plumbing issues, and light changes
Ask probing questions to understand and investigate the root cause of the issue or request
Dispatch work orders to the suitable contact via phone or email
Set appropriate follow-up expectations with clients based on priority codes
Ensure all records are accurate and documented in a timely manner
Requirements:
To succeed in this role, you will need to possess the following qualifications and skills:
Essential Qualifications:
High school diploma required; Bachelor's degree preferred
Call center experience (inbound) preferred
Proficient in Microsoft Office products and data entry
Switchboard or Helpdesk experience a plus
Excellent listening and phone skills
Strong professional communication and interpersonal skills
Ability to multitask and manage multiple priorities
Preferred Qualifications:
Experience working in a fast-paced customer service environment
Knowledge of facilities management principles and practices
Ability to work in a team environment and provide support to colleagues
Strong problem-solving and analytical skills
Ability to adapt to changing priorities and deadlines
What We Offer:
As a Facilities Customer Service Professional at careerzynith, you will enjoy a comprehensive benefits package, including:
Compensation and Benefits:
Competitive salary ($35-40K/year)
Comprehensive benefits package, including medical, dental, and vision insurance
401(k) with company match
Life insurance paid for by the company
Generous PTO and paid holidays
Quarterly bonus incentive
Access to employee assistance programs and resource groups
Our Culture:
At careerzynith, we pride ourselves on fostering a culture that supports self-expression, individuality, and career growth. We believe in creating an open and inclusive environment that encourages collaboration, respect, and continuous learning. Our team members are our greatest asset, and we're committed to their well-being and success.
Career Growth Opportunities:
We offer a range of career growth opportunities, including:
Professional Development:
Regular training and development programs to enhance your skills and knowledge
Opportunities to take on new challenges and responsibilities
Mentorship programs to support your career growth and development
Work-Life Balance:
Flexible work arrangements to support your work-life balance
Generous PTO and paid holidays
Access to employee assistance programs and resource groups
How to Apply:
If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we want to hear from you! Apply today and join our team of dedicated professionals.
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Apply for this job
careerzynith is a leading provider of innovative facilities management solutions, dedicated to delivering exceptional client experiences and fostering a culture of excellence. Our team of passionate professionals is committed to providing timely, efficient, and effective support to our clients, ensuring their needs are met with prompt and courteous service. As a Facilities Customer Service Professional at careerzynith, you will play a vital role in shaping the future of our organization and making a meaningful impact on our clients' lives.
Job Summary
We're seeking a highly motivated and customer-focused individual to join our team as a Facilities Customer Service Professional. As a key member of our facilities management team, you will provide exceptional support to our clients, ensuring their needs are met with prompt and efficient service. Your primary focus will be on delivering an exceptional client experience, ensuring timely and effective issue resolution, and maintaining accurate records.
Position at a Glance:
Start Date: Immediate openings available
Company: careerzynith
Position: Facilities Customer Service Professional
Compensation: Competitive salary ($35-40K/year)
Location: Remote (USA)
Employment Type: Full-time
Job Responsibilities:
As a Facilities Customer Service Professional, you will be responsible for handling incoming client calls, evaluating the nature of the request, and dispatching work orders to the appropriate party for resolution. Your primary focus will be on delivering an exceptional client experience, ensuring timely and effective issue resolution, and maintaining accurate records.
Key Responsibilities:
Answer routine requests via inbound calls and emails
Evaluate the nature of the call and determine the most suitable party to handle the request
Process incoming facilities work order requests, such as office moves, plumbing issues, and light changes
Ask probing questions to understand and investigate the root cause of the issue or request
Dispatch work orders to the suitable contact via phone or email
Set appropriate follow-up expectations with clients based on priority codes
Ensure all records are accurate and documented in a timely manner
Requirements:
To succeed in this role, you will need to possess the following qualifications and skills:
Essential Qualifications:
High school diploma required; Bachelor's degree preferred
Call center experience (inbound) preferred
Proficient in Microsoft Office products and data entry
Switchboard or Helpdesk experience a plus
Excellent listening and phone skills
Strong professional communication and interpersonal skills
Ability to multitask and manage multiple priorities
Preferred Qualifications:
Experience working in a fast-paced customer service environment
Knowledge of facilities management principles and practices
Ability to work in a team environment and provide support to colleagues
Strong problem-solving and analytical skills
Ability to adapt to changing priorities and deadlines
What We Offer:
As a Facilities Customer Service Professional at careerzynith, you will enjoy a comprehensive benefits package, including:
Compensation and Benefits:
Competitive salary ($35-40K/year)
Comprehensive benefits package, including medical, dental, and vision insurance
401(k) with company match
Life insurance paid for by the company
Generous PTO and paid holidays
Quarterly bonus incentive
Access to employee assistance programs and resource groups
Our Culture:
At careerzynith, we pride ourselves on fostering a culture that supports self-expression, individuality, and career growth. We believe in creating an open and inclusive environment that encourages collaboration, respect, and continuous learning. Our team members are our greatest asset, and we're committed to their well-being and success.
Career Growth Opportunities:
We offer a range of career growth opportunities, including:
Professional Development:
Regular training and development programs to enhance your skills and knowledge
Opportunities to take on new challenges and responsibilities
Mentorship programs to support your career growth and development
Work-Life Balance:
Flexible work arrangements to support your work-life balance
Generous PTO and paid holidays
Access to employee assistance programs and resource groups
How to Apply:
If you're passionate about delivering exceptional customer service and are looking for a rewarding career opportunity, we want to hear from you! Apply today and join our team of dedicated professionals.
Apply To This Job
Apply for this job
Apply for this job