**Experienced Equipment Services Coordinator/Customer Service Representative – Driving Operational Efficiency at arenaflex**

Are you a highly organized and customer-focused individual with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join arenaflex as an Equipment Services Coordinator/Customer Service Representative. In this dynamic role, you will play a critical part in ensuring the seamless execution of service activities, driving operational efficiency, and providing top-notch customer experiences. **About arenaflex** arenaflex is a leading provider of innovative solutions and services to various industries. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a trusted partner in the industry. With a strong focus on teamwork, innovation, and continuous improvement, we strive to create a work environment that inspires creativity, fosters collaboration, and supports the well-being of our employees. **Key Responsibilities** As an Equipment Services Coordinator/Customer Service Representative, you will be responsible for: * Scheduling and coordinating daily activities for 15+ technicians, ensuring timely completion of service calls in accordance with service level agreements. * Interfacing directly with Field Service Supervisors, customers, and sales teams to resolve scheduling exceptions, address customer concerns, and provide input on technician capacity. * Identifying gaps in schedules and providing input on technician capacity to optimize resource allocation. * Collaborating with various teams to find solutions to scheduling exceptions and project-related work such as inventory support and processing returns. * Working in SAP to support service activities, manage parts ordering, and track inventory levels. * Researching and resolving ticket scheduling issues using complex systems, ensuring accurate and timely resolution. * Monitoring and responding to incoming requests and emails related to special projects, providing exceptional customer service and support. * Participating in strategic initiatives to drive organizational efficiency, process improvements, and customer satisfaction. **Requirements** To succeed in this role, you will need: * A high school diploma or GED. * 1 to 2 years of experience in customer service or logistics/transportation. * Strong organizational skills, with the ability to multi-task and prioritize tasks effectively. * Advanced communication skills, both verbal and written, with the ability to articulate complex information in a clear and concise manner. * Intermediate skills in Microsoft applications, including Excel, Word, and Outlook. **Nice-to-Haves** While not required, experience in the beverage industry is preferred, and familiarity with SAP or similar applications is a plus. **Benefits** As an arenaflex employee, you will enjoy a comprehensive benefits package, including: * Health insurance * Dental insurance * 401(k) plan with matching contributions * Paid time off * Vision insurance * Life insurance * Opportunities for career growth and professional development **Work Environment and Company Culture** arenaflex is committed to creating a work environment that is inclusive, supportive, and inspiring. Our team members enjoy a dynamic and collaborative work environment, with opportunities to learn, grow, and contribute to the success of the organization. We value diversity, equity, and inclusion, and strive to create a workplace that reflects the communities we serve. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As an Equipment Services Coordinator/Customer Service Representative, you will have access to: * Ongoing training and development opportunities to enhance your skills and knowledge. * Mentorship and coaching from experienced colleagues. * Opportunities to take on new challenges and responsibilities. * A culture that encourages innovation, creativity, and continuous improvement. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job