[Remote] Customer Service Rep I

Note: The job is a remote job and is open to candidates in USA. Noridian Healthcare Solutions is seeking a Customer Service Representative I who will respond to calls or written correspondence as a direct point of contact for customers. The role involves assisting with information in response to various inquiries and maintaining confidentiality and security guidelines.ResponsibilitiesResponds to customer inquiries promptly and accuratelyDocuments all inquiries appropriatelyUnderstands and applies confidentiality and security guidelinesMaintains minimum production expectations while meeting defined quality expectationsMaintains knowledge of online reference informationPrioritizes work throughout the day and adapts to changes in workload as neededOther duties as assignedSkillsHigh School diploma or GEDAbility to maintain confidential information in compliance with HIPAA regulationsExcellent data entry skillsProgram training as requiredDemonstrated problem solving skillsExcellent multi-tasking skillsExcellent customer service skillsStrong verbal and written communication skillsPrevious work experience in a healthcare provider or insurance environment and/or contact center experienceAbility to work flexible schedulesBenefitsHealth, Dental and Vision InsuranceVoluntary Insurance PlansHealth Savings and Flexible Spending Accounts401k and Company MatchCompany-paid Life InsuranceEducation Assistance ProgramPaid Sick LeavePaid HolidaysIncreasing PTO Accrual PlanMedical/Parental/Disability LeaveWorkers CompensationRetiree BenefitsSeverance PackageEmployee Assistance ProgramFinancial and Health Wellness BenefitsCasual DressOpen Office SettingOnline Learning SystemCompany OverviewNoridian Healthcare Solutions, LLC (Noridian) develops solutions for federal, state and commercial health care programs through a full suite of innovative offerings, including claims processing, medical review, and contact center and provider administrative services. It was founded in 1966, and is headquartered in Fargo, North Dakota, USA, with a workforce of 1001-5000 employees. Its website is http://noridiansolutions.com.



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