**Experienced Entry Level Customer Service Representative – Remote Opportunity for Growth and Development**
About Us
We're a dynamic and forward-thinking organization that's passionate about making a tangible difference in the lives of our customers. Our team is dedicated to delivering exceptional service and support, and we're seeking a talented and motivated Entry Level Customer Service Representative to join our vibrant remote office. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.
Job Summary
We're seeking an experienced Entry Level Customer Service Representative to join our team on a full-time basis. This role requires a strong and diverse skillset, including excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, resolving issues and concerns, and working towards a solution that meets their needs.
Key Responsibilities
Take inbound calls to answer questions and work towards a solution, with a high volume of calls (40-50) per shift
Make outbound calls when available, with a high volume of calls (90-120+ calls a day) and use various collection strategies to collect on past due bills
Answer customer questions regarding bills and provide options on how to pay or negotiate payment in full or set up payment arrangements
Manage and review accounts to identify adjustments, discrepancies, and create a request for resolution
Qualifications
We're looking for a candidate with a strong background in customer service, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will have:
1+ year of customer service experience, preferably in a call center or customer-facing role
Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
Strong problem-solving skills, with the ability to analyze issues and develop effective solutions
Basic computer skills, including restarting a computer, using an internet browser, Microsoft Office, and typing
Ability to multi-task, with strong listening skills and proven reliability/punctuality in past positions
Hours and Pay
This role is available on a full-time basis, with a schedule of Monday-Thursday 11 AM-8 PM and Friday 9 AM-6 PM, with a rotating Saturday (MST). The hourly rate for this role is $20 per hour, with weekly pay.
Benefits
We offer a comprehensive benefits package, including:
Medical, dental, and vision insurance
Critical Illness, Accident, and Hospital insurance
401(k) retirement plan, with pre-tax and Roth post-tax contributions available
Life insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability insurance
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Career Growth Opportunities and Learning Benefits
We're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including:
On-the-job training and coaching
Regular performance feedback and evaluations
Opportunities for advancement and career growth
Access to online training and development resources
Work Environment and Company Culture
We're a dynamic and forward-thinking organization that's passionate about making a tangible difference in the lives of our customers. Our team is dedicated to delivering exceptional service and support, and we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
How to Apply
If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!
Apply Now
Apply Now
We're a dynamic and forward-thinking organization that's passionate about making a tangible difference in the lives of our customers. Our team is dedicated to delivering exceptional service and support, and we're seeking a talented and motivated Entry Level Customer Service Representative to join our vibrant remote office. If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply.
Job Summary
We're seeking an experienced Entry Level Customer Service Representative to join our team on a full-time basis. This role requires a strong and diverse skillset, including excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers, resolving issues and concerns, and working towards a solution that meets their needs.
Key Responsibilities
Take inbound calls to answer questions and work towards a solution, with a high volume of calls (40-50) per shift
Make outbound calls when available, with a high volume of calls (90-120+ calls a day) and use various collection strategies to collect on past due bills
Answer customer questions regarding bills and provide options on how to pay or negotiate payment in full or set up payment arrangements
Manage and review accounts to identify adjustments, discrepancies, and create a request for resolution
Qualifications
We're looking for a candidate with a strong background in customer service, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will have:
1+ year of customer service experience, preferably in a call center or customer-facing role
Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
Strong problem-solving skills, with the ability to analyze issues and develop effective solutions
Basic computer skills, including restarting a computer, using an internet browser, Microsoft Office, and typing
Ability to multi-task, with strong listening skills and proven reliability/punctuality in past positions
Hours and Pay
This role is available on a full-time basis, with a schedule of Monday-Thursday 11 AM-8 PM and Friday 9 AM-6 PM, with a rotating Saturday (MST). The hourly rate for this role is $20 per hour, with weekly pay.
Benefits
We offer a comprehensive benefits package, including:
Medical, dental, and vision insurance
Critical Illness, Accident, and Hospital insurance
401(k) retirement plan, with pre-tax and Roth post-tax contributions available
Life insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability insurance
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Career Growth Opportunities and Learning Benefits
We're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to a range of training and development opportunities, including:
On-the-job training and coaching
Regular performance feedback and evaluations
Opportunities for advancement and career growth
Access to online training and development resources
Work Environment and Company Culture
We're a dynamic and forward-thinking organization that's passionate about making a tangible difference in the lives of our customers. Our team is dedicated to delivering exceptional service and support, and we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
How to Apply
If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!
Apply Now
Apply Now