Experienced eCommerce Customer Service and Sales Representative for Industrial Supply Solutions

Introduction to blithequark blithequark is a renowned, family-owned industrial supply company that has been a cornerstone in the industry since its inception in 1976. With a rich history spanning over four decades, blithequark has established itself as a trusted partner for businesses seeking top-quality industrial equipment and supplies. As a third-generation company, blithequark prides itself on its commitment to exceptional customer service, fostering long-lasting relationships with its clients, and providing innovative solutions to meet the evolving needs of the industrial sector. Job Overview blithequark is seeking an exceptional Customer Service/Sales Representative to join its dynamic team. As a key member of our customer-facing team, you will play a vital role in ensuring customer satisfaction, maintaining positive relationships with our clients, and driving sales growth. If you are a highly organized, detail-oriented, and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Key Responsibilities In this critical role, you will be responsible for a wide range of duties, including: Managing and assigning emails to ensure prompt and efficient communication with customers and vendors Processing invoices from suppliers and delivering customer invoices in a timely manner Receiving payments from customers, running credit card transactions, and maintaining accurate financial records Entering tracking numbers into our Enterprise Resource Planning (ERP) system and eCommerce websites to ensure seamless order fulfillment Managing high-volume phone calls from customers and vendors, providing excellent customer service, and resolving issues in a professional and courteous manner Providing verbal and email quotes to customers, communicating with vendors to confirm price and availability, and processing orders with vendors Keeping track of backorders, following up with vendors and customers on ship dates, and preparing and reconciling monthly payments to vendors Maintaining accurate records of past-due invoices and working with customers to resolve outstanding balances Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers, vendors, and internal stakeholders Highly detail-oriented, with a strong focus on accuracy and attention to detail in all aspects of your work Proactive work ethic and excellent communication skills, with the ability to work independently and as part of a team High-level organizational skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment Friendly and patient demeanor, with a strong customer-focused approach and a commitment to delivering exceptional service Proficient in Microsoft Office, with experience in eCommerce software and a willingness to learn our proprietary systems Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus, but not required Ability to maintain confidential financial documentation and adhere to our company's data protection policies Require minimal supervision to complete work and meet deadlines, with a strong sense of accountability and a commitment to achieving results Preferred Qualifications While not essential, the following preferred qualifications will be highly regarded: 3+ years of experience in eCommerce customer service and sales, with a proven track record of success in a similar role Experience working in an industrial supply company or a related industry, with a strong understanding of our products and services Advanced skills in Microsoft Office, particularly in Excel, with the ability to analyze data and provide insights to inform business decisions Experience with ERP systems and eCommerce platforms, with a willingness to learn and adapt to new technologies Certifications or training in customer service, sales, or a related field, with a commitment to ongoing learning and professional development Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, vendors, and internal stakeholders Strong problem-solving and analytical skills, with the ability to resolve issues and provide solutions in a timely and efficient manner High-level organizational and time management skills, with the ability to prioritize tasks, manage multiple projects, and meet deadlines Strong customer-focused approach, with a commitment to delivering exceptional service and ensuring customer satisfaction Ability to work in a fast-paced environment, with a strong sense of adaptability and a willingness to learn and adapt to new technologies and processes Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Service/Sales Representative, you will have access to a range of career growth opportunities and learning benefits, including: Ongoing training and development programs, with a focus on customer service, sales, and industry-specific knowledge Opportunities for advancement within the company, with a clear path for career progression and professional growth Access to industry events and conferences, with the opportunity to network with peers and stay up-to-date with the latest industry trends and developments A supportive and collaborative work environment, with a strong focus on teamwork and mutual respect Work Environment and Company Culture At blithequark, we pride ourselves on our positive and inclusive company culture. As a Customer Service/Sales Representative, you will be working in a dynamic and fast-paced environment, with a strong focus on teamwork and collaboration. Our company culture is built on the following values: A commitment to exceptional customer service, with a focus on delivering outstanding results and ensuring customer satisfaction A strong sense of teamwork and collaboration, with a willingness to support and assist colleagues as needed A focus on ongoing learning and professional development, with a commitment to staying up-to-date with the latest industry trends and developments A positive and inclusive work environment, with a strong focus on mutual respect and a commitment to diversity and inclusion Compensation, Perks, and Benefits As a Customer Service/Sales Representative at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: A competitive hourly rate of $22 - $24 per hour, with opportunities for overtime and bonuses A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off A range of perks, including parental leave, work-from-home options, and equipment provided Access to ongoing training and development programs, with a focus on customer service, sales, and industry-specific knowledge A supportive and collaborative work environment, with a strong focus on teamwork and mutual respect Conclusion If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service/Sales Representative at blithequark, you will be working in a dynamic and fast-paced environment, with a strong focus on teamwork and collaboration. With a range of career growth opportunities and learning benefits, as well as a comprehensive compensation and benefits package, this is an opportunity not to be missed. Apply now to join our team and take the first step towards a rewarding and challenging career in customer service and sales. Apply for this job