**Experienced Disability Access Service Video Chat Specialist – Guest Accessibility Support**
At arenaflex, we're committed to providing an exceptional experience for all our Guests, including those with disabilities. As a Disability Access Service Video Chat Specialist, you'll play a vital role in ensuring that our Guests with disabilities have a seamless and enjoyable experience at our resort. If you're passionate about delivering outstanding Guest Service and have a knack for problem-solving, we want to hear from you!
**About arenaflex**
arenaflex is a world-renowned entertainment and hospitality company that has been enchanting Guests for generations. Our commitment to innovation, quality, and Guest satisfaction has earned us a reputation as a leader in the industry. As a Disability Access Service Video Chat Specialist, you'll be part of a dedicated team that's passionate about making a difference in the lives of our Guests.
**Responsibilities**
As a Disability Access Service Video Chat Specialist, you'll be responsible for:
* Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services
* Communicating efficiently through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls
* Using symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive)
* Ability to assess situational examples to gain understanding of Guest challenges
* Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations
* Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences
* Proficient in recommending accessibility services and resources available for Guests to improve support
* Ability to make confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader
* Able to maintain integrity in intensified interactions
* Able to seek consult in difficult conversations
* Providing general Resort information and Itinerary planning support based on accessibility needs
* Providing alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests' concerns as needed
**Requirements**
To be successful as a Disability Access Service Video Chat Specialist, you'll need:
* Knowledge and interest in arenaflex property, products & services, and delivering outstanding Guest Service
* Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
* Able to handle conflict resolution through a balance of integrity and partner resourcing
* Demonstrate strong problem-solving-decision-making skills
* Ability to handle confidential information
* Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
* Comfortable being on camera in video chat
**Nice-to-haves**
While not required, the following skills and experiences are highly desirable:
* Previous experience working with individuals with disabilities or accessibility needs
* Experience in related roles such as Guest Services, Guest Relations, or Internet Help Desk
* Heightened knowledge of Theme Parks and Guest Tools (e.g., arenaflex App and My arenaflex Experience)
* Bilingual
* Knowledgeable of Services for Guests with Disabilities at the arenaflex Resort
* Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
**Benefits**
As a Disability Access Service Video Chat Specialist at arenaflex, you'll enjoy:
* Employee Discount
* Health Insurance
* 401K Plan
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Disability Access Service Video Chat Specialist, you'll have the opportunity to:
* Work with a talented and dedicated team that's passionate about making a difference in the lives of our Guests
* Develop your skills and knowledge in Guest Service, accessibility, and problem-solving
* Enjoy a competitive salary and benefits package
* Take advantage of opportunities for career growth and advancement
* Be part of a company that's committed to innovation, quality, and Guest satisfaction
**How to Apply**
If you're passionate about delivering outstanding Guest Service and have a knack for problem-solving, we want to hear from you! Apply now to become a Disability Access Service Video Chat Specialist at arenaflex and join our team of dedicated professionals who are making a difference in the lives of our Guests.
Apply Job!
Apply for this job
**About arenaflex**
arenaflex is a world-renowned entertainment and hospitality company that has been enchanting Guests for generations. Our commitment to innovation, quality, and Guest satisfaction has earned us a reputation as a leader in the industry. As a Disability Access Service Video Chat Specialist, you'll be part of a dedicated team that's passionate about making a difference in the lives of our Guests.
**Responsibilities**
As a Disability Access Service Video Chat Specialist, you'll be responsible for:
* Proactively and efficiently answering Guest accessibility-related questions to resolve Guest needs, provide information, and handle situations related to Accessibility Services
* Communicating efficiently through video/phone calls and balancing multiple chat interactions while being actively engaged in video calls
* Using symptomatic challenges to assess the level of support needed for various disabilities (e.g., hearing, mobility, visual, cognitive)
* Ability to assess situational examples to gain understanding of Guest challenges
* Offering a single point of contact to assist Guests with disabilities for pre, during, and post-visit conversations
* Facilitating accessibility conversations about all services to determine which service best aligns with specific challenges the Guest experiences
* Proficient in recommending accessibility services and resources available for Guests to improve support
* Ability to make confident decisions while understanding when to raise concern to Coordinator/Working Lead/Salaried Leader
* Able to maintain integrity in intensified interactions
* Able to seek consult in difficult conversations
* Providing general Resort information and Itinerary planning support based on accessibility needs
* Providing alternative options and solutions to Guests who may not qualify for the Disability Access Service and efficiently handling Guests' concerns as needed
**Requirements**
To be successful as a Disability Access Service Video Chat Specialist, you'll need:
* Knowledge and interest in arenaflex property, products & services, and delivering outstanding Guest Service
* Demonstrate technical abilities and computer proficiency with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
* Able to handle conflict resolution through a balance of integrity and partner resourcing
* Demonstrate strong problem-solving-decision-making skills
* Ability to handle confidential information
* Comfortable asking discovery questions to acquire relevant information from Guests to resolve which accessibility service(s) are the best fit or which may require further medical consultation/evaluation
* Comfortable being on camera in video chat
**Nice-to-haves**
While not required, the following skills and experiences are highly desirable:
* Previous experience working with individuals with disabilities or accessibility needs
* Experience in related roles such as Guest Services, Guest Relations, or Internet Help Desk
* Heightened knowledge of Theme Parks and Guest Tools (e.g., arenaflex App and My arenaflex Experience)
* Bilingual
* Knowledgeable of Services for Guests with Disabilities at the arenaflex Resort
* Knowledge of the following is a plus: Live Engage, Guest Service Suite, MDX, VINCENT, Zendesk, Avaya
**Benefits**
As a Disability Access Service Video Chat Specialist at arenaflex, you'll enjoy:
* Employee Discount
* Health Insurance
* 401K Plan
**What We Offer**
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Disability Access Service Video Chat Specialist, you'll have the opportunity to:
* Work with a talented and dedicated team that's passionate about making a difference in the lives of our Guests
* Develop your skills and knowledge in Guest Service, accessibility, and problem-solving
* Enjoy a competitive salary and benefits package
* Take advantage of opportunities for career growth and advancement
* Be part of a company that's committed to innovation, quality, and Guest satisfaction
**How to Apply**
If you're passionate about delivering outstanding Guest Service and have a knack for problem-solving, we want to hear from you! Apply now to become a Disability Access Service Video Chat Specialist at arenaflex and join our team of dedicated professionals who are making a difference in the lives of our Guests.
Apply Job!
Apply for this job