**Experienced Director - Airline Operations Customer Service**

**Join arenaflex, a world-renowned airline, in shaping the future of air travel. As a Director - Airline Operations Customer Service, you will be at the forefront of delivering exceptional customer experiences, driving operational excellence, and fostering a culture of innovation and collaboration.** **About arenaflex** arenaflex is a global airline that has been a pioneer in the aviation industry for decades. Our mission, "Connecting People, Joining the World," reflects our commitment to providing unparalleled customer service, safety, and reliability. With a diverse workforce and a strong focus on diversity, equity, and inclusion, we strive to create a workplace that is welcoming, inclusive, and empowering for all employees. **About the Role** As a Director - Airline Operations Customer Service, you will be responsible for leading a team of customer service professionals at our Chicago O'Hare International Airport (ORD) location. Your primary focus will be on delivering exceptional customer experiences, driving operational excellence, and fostering a culture of innovation and collaboration. You will work closely with our airport operations team to ensure seamless execution of customer service initiatives, while maintaining a strong focus on safety, security, and compliance. **Key Responsibilities** * Provide leadership and oversight to a team of customer service professionals, ensuring exceptional customer experiences and operational excellence. * Develop and implement customer service strategies, initiatives, and programs to drive customer satisfaction and loyalty. * Collaborate with airport operations teams to ensure seamless execution of customer service initiatives, while maintaining a strong focus on safety, security, and compliance. * Drive financial performance, cost control, and capital budgeting, ensuring alignment with arenaflex's financial goals and objectives. * Foster a culture of innovation, collaboration, and continuous improvement, encouraging employees to share ideas and suggestions for improving customer service and operational efficiency. * Develop and maintain strong relationships with airport stakeholders, including airlines, airports, and regulatory agencies. * Stay up-to-date with industry trends, best practices, and regulatory requirements, applying this knowledge to drive continuous improvement and innovation. **Station Functional Execution** * Drive unwavering quality metrics (OT:00, STAR, Int'l, MST, Commitment, MBTA) * Responsible for Joined Track, UP, Client Managing, Slope Managing metrics * Guarantees PLB objective accomplishment. * Supervises Genius Group process. * Station Wellbeing and Security: * Guarantees Airplane Harm and LTI objective accomplishment. * Upholds PPBM/Pack consistence. * Guarantees station late weight consistence. * Guarantees Mishap examination and detailing. * Takes part in audit sheets (PRB, SRB and ARB) * Fills in as Government office contact (TSA, Air terminal Power, CBP, Police, Fire, FBI, DPU, FAM) **Employee Exercises** * Guarantees Polite, Mindful and Deferential workplace (ECI execution) * Responsible for executing preparing program: compulsory, repetitive and impromptu. * Guarantees Worker Commitment and Enablement * Responsible for durable acknowledgment program * Upholds ability the board and progression arranging. * Keeps up with shared liability regarding Health The board * Drives Issue Goal Cycle in every space of liability **Financial Execution** * Oversees piece of consolidated financial plan of $50-60M * Guarantees Cost control: cost and capital financial plans accomplishment. * Oversees labor conveyance against plan. * Drives Upsell execution for the station to meet or surpass objective. **Requirements** * Four-year college education or comparable significant work insight * 7+ years the executives experience in an air terminal functional climate * Shown outcome in the administration of a multi-division, complex business including tasks, planned operations, business frameworks, execution measurements, and spending plans. * Shown progress in the administration of individuals. * Shown outcome in navigation and objective - coordinated administration. * Demonstrated capacity in issue ID, examination and activity arranging and information on constant improvement strategies * Strong experience with functional and corporate cycles and systems * Experience overseeing Wellbeing related programs and administrative prerequisites. * Past experience overseeing in a unionized labor force climate. **What We Offer** * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Comprehensive training and development programs * Flexible work arrangements and work-life balance * Access to cutting-edge technology and tools * Opportunities to work with a diverse and global team **How to Apply** If you are a motivated and experienced professional looking to join a dynamic and innovative team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and empowering for all employees. If you require accommodations or have questions about our equal employment opportunity policy, please contact our HR department at [insert contact information]. Apply for this job