Experienced Customer Support Representative – CPC Processor I – Remote Opportunity
Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional support experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join careerzynith as an Experienced Customer Support Representative – CPC Processor I, where you'll play a vital role in ensuring the accurate and timely handling of release of information account issues with internal and external customers.
**About careerzynith**
careerzynith is a leading data platform company for healthcare, dedicated to protecting, connecting, and delivering the world's health data to power better decisions and advance human health. Our mission is to create transformative change in healthcare by investing in our people and hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.
**What We Offer**
By joining careerzynith, you'll become part of a highly collaborative team that values professionalism, kindness, and a growth mindset. We offer:
* Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
* Company equipment, including a computer, monitor, virtual phone, and other necessary tools
* Full benefits, including PTO, Health, Vision, and Dental Insurance, and a 401k Savings Plan
* Tuition Assistance and opportunities for career growth and development
**Responsibilities**
As an Experienced Customer Support Representative – CPC Processor I, you'll be responsible for:
* Answering and conducting business on the telephone while maintaining excellent customer service
* Answering release of information related telephone calls and inquiries accurately and timely
* Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence
* Documenting all calls, inquiries, and resolutions in detail in our software systems
* Following all department and/or site-specific processes and procedures accordingly
* Meeting and maintaining the department's productivity and quality assurance expectations
* Maintaining confidentiality and adhering to facility-specific procedures
* Attending mandatory employee in-service meetings and/or training sessions, if so directed
* Maintaining an acceptable attendance record and reporting to work as scheduled
* Performing other duties as assigned
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent from an accredited institute recognized by the State Department of Education
* A friendly, professional manner of communication and good customer service skills
* Experience with multi-line phone systems and computer proficiency, including intermediate/advanced knowledge of MS-Office
* Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing of documents is beneficial
* Ability to stay organized while working quickly and strong attention to detail
* Passing annual Introductory HIPAA examination and completion of a 90-day ROI Certification course with a score of 85% or higher
* Full vaccination against COVID-19, with limited exceptions for medical conditions or sincerely held religious beliefs
**Work Environment**
As a remote employee, you'll need to provide a high-speed internet connection and a work environment free from distractions. careerzynith is committed to ensuring the safety of patients and staff, and many of our clients require post-offer health screenings and proof of various vaccinations.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone can thrive.
**Pay Range**
The pay range for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
**Ready to Apply?**
If you're a reliable and willing-to-learn individual with a passion for delivering exceptional customer support experiences, we want you to join our team! Apply now to become an Experienced Customer Support Representative – CPC Processor I at careerzynith.
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Apply Now
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you.
Apply To This Job
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Apply for this job
**About careerzynith**
careerzynith is a leading data platform company for healthcare, dedicated to protecting, connecting, and delivering the world's health data to power better decisions and advance human health. Our mission is to create transformative change in healthcare by investing in our people and hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.
**What We Offer**
By joining careerzynith, you'll become part of a highly collaborative team that values professionalism, kindness, and a growth mindset. We offer:
* Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
* Company equipment, including a computer, monitor, virtual phone, and other necessary tools
* Full benefits, including PTO, Health, Vision, and Dental Insurance, and a 401k Savings Plan
* Tuition Assistance and opportunities for career growth and development
**Responsibilities**
As an Experienced Customer Support Representative – CPC Processor I, you'll be responsible for:
* Answering and conducting business on the telephone while maintaining excellent customer service
* Answering release of information related telephone calls and inquiries accurately and timely
* Reviewing, researching, resolving, and responding to inquiries received via telephone, email, or written correspondence
* Documenting all calls, inquiries, and resolutions in detail in our software systems
* Following all department and/or site-specific processes and procedures accordingly
* Meeting and maintaining the department's productivity and quality assurance expectations
* Maintaining confidentiality and adhering to facility-specific procedures
* Attending mandatory employee in-service meetings and/or training sessions, if so directed
* Maintaining an acceptable attendance record and reporting to work as scheduled
* Performing other duties as assigned
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or equivalent from an accredited institute recognized by the State Department of Education
* A friendly, professional manner of communication and good customer service skills
* Experience with multi-line phone systems and computer proficiency, including intermediate/advanced knowledge of MS-Office
* Experience in data entry, medical records, healthcare, insurance claims processing, and proofreading/editing of documents is beneficial
* Ability to stay organized while working quickly and strong attention to detail
* Passing annual Introductory HIPAA examination and completion of a 90-day ROI Certification course with a score of 85% or higher
* Full vaccination against COVID-19, with limited exceptions for medical conditions or sincerely held religious beliefs
**Work Environment**
As a remote employee, you'll need to provide a high-speed internet connection and a work environment free from distractions. careerzynith is committed to ensuring the safety of patients and staff, and many of our clients require post-offer health screenings and proof of various vaccinations.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where everyone can thrive.
**Pay Range**
The pay range for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role.
**Ready to Apply?**
If you're a reliable and willing-to-learn individual with a passion for delivering exceptional customer support experiences, we want you to join our team! Apply now to become an Experienced Customer Support Representative – CPC Processor I at careerzynith.
```html
Apply Now
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you.
Apply To This Job
```
Apply for this job