**Experienced Customer Support Representative – Chat Operations for Automotive Industry**

At blithequark, we're on a mission to revolutionize the automotive retail experience by providing innovative solutions that drive sales and customer satisfaction. As a key member of our team, you'll play a vital role in delivering exceptional customer support through our online chat platform, helping our automotive dealer clients build strong relationships with their customers and ultimately drive revenue growth. **About blithequark** blithequark is a dynamic and forward-thinking company that's passionate about transforming the automotive retail landscape. Our team is comprised of talented individuals who share a common goal: to provide cutting-edge solutions that make a real difference in the lives of our customers. With a relaxed, yet professional and fun work environment, we're committed to fostering a culture of innovation, collaboration, and continuous learning. **Job Summary** We're seeking an experienced Customer Support Representative – Chat Operations to join our team at blithequark. As a key member of our customer support team, you'll be responsible for engaging with customers through online chat, providing accurate information about our products and services, and helping to generate leads for our automotive dealer clients. If you're a positive, energetic, and tech-savvy individual with a passion for delivering exceptional customer service, we'd love to hear from you! **Responsibilities** As a Customer Support Representative – Chat Operations, your key responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to customer queries * Providing detailed information about our products and services, including features, benefits, and pricing * Narrowing down on appointment information to schedule appointments with customers * Capturing customer contact information for lead generation and client review * Summarizing interactions based on customer needs for client review * Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date on the latest features and updates **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * Previous experience in retail customer service or the automotive industry is preferred, but not necessary * Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite * Strong ability to multitask, with a preference for gaming experience * Positive and professional demeanor, with excellent written and verbal communication skills * Ability to adapt to change and thrive in a fast-paced work environment **Requirements** To ensure your success in this role, we require: * Ability to attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST * Previous experience in retail customer service or the automotive industry is preferred, but not necessary * Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite * Strong ability to multitask, with a preference for gaming experience * Positive and professional demeanor, with excellent written and verbal communication skills * Ability to adapt to change and thrive in a fast-paced work environment **Benefits** As a valued member of our team, you'll enjoy a range of benefits, including: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off and work-life balance * Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center * Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation **Work Environment and Culture** At blithequark, we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and continuous learning. Our team is comprised of talented individuals who share a common goal: to deliver exceptional customer support and drive business growth. We're passionate about our work and dedicated to making a real difference in the lives of our customers. **Compensation and Perks** We offer a competitive salary and a range of benefits, including medical, dental, vision, and life insurance, as well as company contributions to your HSA and a 6% match on 401(k). You'll also enjoy paid time off and work-life balance, as well as access to our state-of-the-art training programs and facility amenities. **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at blithequark! Apply for this job