**Experienced Customer Support Online Chat Specialist – Remote Work Opportunity**

**About arenaflex** arenaflex is a pioneering company that has revolutionized the way people connect with their faith and spirituality. Our mission is to create a platform that combines the beauty of Christian and Catholic spirituality with world-class product and content execution. With over 15 million downloads and 250,000 5-star reviews, we're proud to be a leading prayer and meditation app that's making a real impact in people's lives. **Join Our Team** We're a startup that's moving quickly and taking big swings. We're a small and fast-moving team, and each person is responsible for making an impact. It's hard work, but it's also deeply meaningful. We're looking for someone who shares our passion and is excited to join our mission. **Job Summary** We're seeking an experienced Customer Support Online Chat Specialist to join our team on a full-time contractor basis (30-40 hours a week) for a 4-month contract with the opportunity to renew based on performance. As a Customer Support Online Chat Specialist, you'll be responsible for managing inbound and outbound calls to users, handling phone calls with professionalism and courtesy, addressing inquiries, providing information, and resolving issues effectively. **Key Responsibilities** * Answer live chat messages and support the needs of our users through our Intercom customer messaging platform in both English and either Spanish or Portuguese * Collect and relay customer feedback to the rest of the arenaflex team * Identify potential issues and coordinate appropriately with the Development team * Support other Customer Support projects as necessary **Requirements** * A minimum of 3 years in Customer Support/Service is required * Strong fluency in English and proficiency in Spanish and/or Portuguese is required * Familiarity with the following software is a strong plus: Intercom, Stripe, Retool, Notion, Slack, Braintree, Zoom, Google Workspace, and Zendesk * Coding knowledge is not required but is a plus. Candidates should be technically savvy to support our users * A reliably strong internet connection (at least 10 MB/s) is necessary * Flexibility to work various shifts, including evenings and weekends, if needed **What You'll Love** * Mission: This work is incredibly humbling. Every day we hear amazing stories and we get the pleasure of working on something that's impacting lives * Growth: You'll get to journey with us as we grow into a much larger team. You'll get to contribute to building up arenaflex by directly interfacing with users and helping them learn how to use our platform * Compensation: We will offer a compensation package that is competitive with market rates. This position will begin at 20 hours per week and has the potential to ramp up to 40 hours a week depending on need and volume * Flexibility: This is a remote contract role, so you can work from anywhere in the world **What We're Looking For** * Passion: First and foremost, we're looking for someone excited and passionate about our mission. It makes it a lot more fun to actually care about what you're working on * Experience: We are looking for experience in Customer Support with the ability to communicate clearly and fluently in English and ideally in Spanish or Portuguese using our chat feature * Aptitude for Learning: We'll give you the training to be able to answer most of the questions that come your way, but part of the role involves you learning the user journey and being able to creatively address their questions **Benefits and Perks** * Competitive compensation package * Opportunity to work on a mission-driven project that's making a real impact in people's lives * Flexible work arrangement with the ability to work from anywhere in the world * Opportunity to grow and develop your skills and expertise * Collaborative and dynamic work environment **How to Apply** If you're passionate about our mission and are excited to join our team, please submit your application through the link below. We can't wait to connect with you and discuss how you can become a vital part of our success story. **Take the Next Step** We're honored that you'd consider joining our team and look forward to connecting with you. Let's discuss how you can become a vital part of our success story. Apply for this job