Experienced Customer Support Executive – Latin America Operations
At careerzynith, we're a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning a global presence with 20+ offices in London, New York, Dubai, and Southeast Asia. Our 250+ multinational team is dedicated to providing exceptional services to our clients. We're now seeking an experienced Customer Support Executive to join our Latin America operations team.
**About careerzynith**
careerzynith is a leading Fintech group that has established itself as a premier institutional liquidity provider since 2015. Our commitment to innovation, customer satisfaction, and regulatory compliance has enabled us to expand our global presence and build a diverse team of experts. As a Customer Support Executive at careerzynith, you'll be part of a dynamic team that's passionate about delivering exceptional services to our clients.
**Responsibilities**
As a Customer Support Executive, you'll be responsible for providing top-notch support to our clients in Latin America. Your primary duties will include:
* Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions to enhance operational efficiency and effectiveness.
* Coordinating with the risk department on leverage changing requests, escalated trading issues, and other complex situations.
* Communicating regularly with team leaders and sales teams to perform specific IB requests, reorganize network structures, and resolve client issues.
* Liaising with technology providers to resolve disputes and ensure seamless operations.
* Cross-checking with payment service providers (PSPs) on funding issues and resolving any discrepancies.
* Managing internal ticketing systems to track and resolve client feedback and issues within the department.
* Performing financial checks on transactions and transfers within the system to ensure accuracy and compliance.
* Collecting and documenting information on client complaints from a technical perspective.
* Performing KYC (Know Your Customer) validation and responsible for opening, amending, reviewing, and exiting clients according to established policies and procedures.
**Requirements**
To be successful in this role, you'll need:
* A bachelor's degree in business or a related field.
* A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.
* Exceptional analytical and conceptual thinking skills to identify areas for improvement and develop effective solutions.
* Advanced technical skills, including attention to detail, analytical thinking, and experience creating detailed reports and presentations.
* Competency in Microsoft applications, including Word, Excel, and Outlook.
* A track record of following through on commitments and delivering results.
* Excellent planning, organizational, and time management skills to prioritize tasks and meet deadlines.
* Experience in a stock-broking business, in either IT or back office operations, would be a significant advantage.
**Skills and Competencies**
To succeed in this role, you'll need to possess the following skills and competencies:
* Strong analytical and problem-solving skills to identify and resolve complex issues.
* Excellent communication and interpersonal skills to interact with clients, team members, and stakeholders.
* Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
* Strong attention to detail and accuracy in financial transactions and reporting.
* Ability to adapt to changing requirements and priorities.
* Strong technical skills, including proficiency in Microsoft applications and experience with financial systems.
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Executive, you'll have access to:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth within the company.
* Collaborative and dynamic work environment that encourages innovation and creativity.
* Recognition and rewards for outstanding performance and contributions to the team.
**Work Environment and Company Culture**
careerzynith is a global organization with a diverse team of experts from various backgrounds and cultures. Our company culture is built on the principles of innovation, customer satisfaction, and regulatory compliance. As a Customer Support Executive, you'll be part of a team that's passionate about delivering exceptional services to our clients.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive remuneration package, including:
* Competitive salary and bonuses based on performance.
* Medical benefits, dental/optical benefits, and gym memberships.
* Opportunities for career advancement and professional growth within the company.
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Apply Now**
Don't miss this opportunity to join a dynamic team of experts at careerzynith. Apply now and take the first step towards a rewarding career in customer support.
Apply for this job
**About careerzynith**
careerzynith is a leading Fintech group that has established itself as a premier institutional liquidity provider since 2015. Our commitment to innovation, customer satisfaction, and regulatory compliance has enabled us to expand our global presence and build a diverse team of experts. As a Customer Support Executive at careerzynith, you'll be part of a dynamic team that's passionate about delivering exceptional services to our clients.
**Responsibilities**
As a Customer Support Executive, you'll be responsible for providing top-notch support to our clients in Latin America. Your primary duties will include:
* Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions to enhance operational efficiency and effectiveness.
* Coordinating with the risk department on leverage changing requests, escalated trading issues, and other complex situations.
* Communicating regularly with team leaders and sales teams to perform specific IB requests, reorganize network structures, and resolve client issues.
* Liaising with technology providers to resolve disputes and ensure seamless operations.
* Cross-checking with payment service providers (PSPs) on funding issues and resolving any discrepancies.
* Managing internal ticketing systems to track and resolve client feedback and issues within the department.
* Performing financial checks on transactions and transfers within the system to ensure accuracy and compliance.
* Collecting and documenting information on client complaints from a technical perspective.
* Performing KYC (Know Your Customer) validation and responsible for opening, amending, reviewing, and exiting clients according to established policies and procedures.
**Requirements**
To be successful in this role, you'll need:
* A bachelor's degree in business or a related field.
* A minimum of 5 years of experience in business analysis or a related field in Brokerage Backoffice.
* Exceptional analytical and conceptual thinking skills to identify areas for improvement and develop effective solutions.
* Advanced technical skills, including attention to detail, analytical thinking, and experience creating detailed reports and presentations.
* Competency in Microsoft applications, including Word, Excel, and Outlook.
* A track record of following through on commitments and delivering results.
* Excellent planning, organizational, and time management skills to prioritize tasks and meet deadlines.
* Experience in a stock-broking business, in either IT or back office operations, would be a significant advantage.
**Skills and Competencies**
To succeed in this role, you'll need to possess the following skills and competencies:
* Strong analytical and problem-solving skills to identify and resolve complex issues.
* Excellent communication and interpersonal skills to interact with clients, team members, and stakeholders.
* Ability to work in a fast-paced environment and prioritize tasks to meet deadlines.
* Strong attention to detail and accuracy in financial transactions and reporting.
* Ability to adapt to changing requirements and priorities.
* Strong technical skills, including proficiency in Microsoft applications and experience with financial systems.
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to providing our employees with opportunities for growth and development. As a Customer Support Executive, you'll have access to:
* Ongoing training and development programs to enhance your skills and knowledge.
* Opportunities for career advancement and professional growth within the company.
* Collaborative and dynamic work environment that encourages innovation and creativity.
* Recognition and rewards for outstanding performance and contributions to the team.
**Work Environment and Company Culture**
careerzynith is a global organization with a diverse team of experts from various backgrounds and cultures. Our company culture is built on the principles of innovation, customer satisfaction, and regulatory compliance. As a Customer Support Executive, you'll be part of a team that's passionate about delivering exceptional services to our clients.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive remuneration package, including:
* Competitive salary and bonuses based on performance.
* Medical benefits, dental/optical benefits, and gym memberships.
* Opportunities for career advancement and professional growth within the company.
**How to Apply**
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!
**Apply Now**
Don't miss this opportunity to join a dynamic team of experts at careerzynith. Apply now and take the first step towards a rewarding career in customer support.
Apply for this job