**Experienced Customer Support Concierge – Virtual Lobby and Zoom Room Management**

At arenaflex, we're revolutionizing the way businesses connect with their customers and grow their digital presence. As a global leader in the all-in-one white-label sales & marketing platform, we empower agencies, entrepreneurs, and businesses to elevate their online presence and drive growth. Our platform processes over 15 billion API hits and handles more than 2.5 billion message events every day, making us a key player in the industry. We're proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. Our team of over 1,500 members across 15+ countries operates in a global, remote-first environment, building a culture where innovation thrives, ideas are celebrated, and people come first. As a Customer Support Concierge at arenaflex, you'll be the first point of contact for our customers, welcoming them to our virtual lobby and routing them to our team members. You'll be the face of our company, providing exceptional customer service and ensuring a seamless experience for our customers. If you're a people person with excellent communication skills, a positive attitude, and a passion for delivering top-notch customer service, we want to hear from you! **Key Responsibilities:** * Greet customers in the virtual lobby and route them to a team member * Answer video calls, chats, and reroute customers to team members * Work with Managers and customer support reps to connect customers on Zoom * Create best practices on waiting room etiquette and maintain a great Zoom room environment * Educate customers on the chat/Zoom support functions * Provide feedback to the leadership team to improve customer experience * Connect Senior Specialists with scheduled customers * Facilitate urgent escalations by working with Managers and Senior Specialists * Other duties may be assigned and/or modified as business needs change **What You'll Bring:** * High school diploma or GED required * Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred * Knowledge of online calendars and scheduling (i.e. Google Calendar) preferred * Experience answering high call volume calls and solving customer's needs preferred * Excellent phone, email, and instant messaging communication skills * Organization skills to keep accurate records and important information quickly * Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment * Patience and listening skills to respond appropriately and interact positively with customers * Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive * Emotional intelligence with the ability to adjust your communication style based on the nature of the call * The ability to build lasting first impressions and relationships with customers * Ability to work from home and "camera ready," which requires a quiet workspace with little to no distractions * Reliable high-speed internet/Wi-fi connection at home with little to no interruptions * Availability to work a flexible schedule, which may include mornings, nights, weekends, and holidays * Knowledge of arenaflex products and services preferred * Intermediate MAC computer skills, including use of multiple monitors and applications * Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc. **Language Skills Required Vs. Preferred:** * Fluent in English * Demonstrated verbal and written communication skills **Additional Information:** * The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. * arenaflex offers a competitive compensation package, including a salary, benefits, and perks. We also offer opportunities for career growth and professional development, as well as a dynamic and supportive work environment. **Why Join arenaflex?** * Be part of a global and growing community of over 2 million businesses * Work with a talented team of over 1,500 members across 15+ countries * Develop your skills and expertise in a fast-paced and dynamic environment * Enjoy a competitive compensation package and benefits * Have the opportunity to make a real impact on the lives of our customers and their businesses * Be part of a company that values innovation, creativity, and collaboration If you're passionate about delivering exceptional customer service and want to be part of a dynamic and growing company, we encourage you to apply for this exciting opportunity. Apply for this job