Experienced Customer Support Chat Specialist (Tu - Th, 27 hours/week) at careerzynith
**Join careerzynith, a certified Great Place to Work, as we revolutionize the nonprofit fundraising and CRM platform industry.**
Are you passionate about delivering exceptional customer experiences and empowering changemakers to make a difference? Do you thrive in a dynamic, mission-driven environment where every day brings new opportunities to help people help people? If so, we invite you to become a part of careerzynith's Customer Support team as a Customer Support Chat Specialist.
**About careerzynith**
careerzynith is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Our platform has been certified as a Great Place to Work in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories. We're dedicated to providing a supportive and inclusive work environment that fosters growth, creativity, and innovation.
**Key Responsibilities**
As a Customer Support Chat Specialist at careerzynith, you will play a vital role in delivering exceptional customer experiences through live chat and email support. Your primary responsibilities will include:
* Responding to queries from users in a timely and accurate way via live chat and email
* Following up with unresponsive users and leads to ensure their questions are resolved
* Proactively identifying user needs and helping customers implement specific features
* Analyzing product malfunctions and reporting them to the development team
* Gathering user feedback, feature requests, and workarounds, and proactively suggesting improvements
**Requirements**
To succeed in this role, you will need:
* 2+ years of experience working remotely in the tech industry
* 2+ years of experience as a Customer Support Specialist or similar CS role
* Experience handling multiple incoming chat requests simultaneously
* Access to a computer or laptop and reliable internet (2nd monitor recommended)
* Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
* Excellent written and verbal communication skills in English
* Agents must provide their own computer and stable internet connection
**Preferred Qualifications**
While not required, the following qualifications will make you an even stronger candidate:
* Experience working with nonprofit organizations or the charitable sector
* Familiarity with CRM and fundraising software
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Experience with training and onboarding new team members
**Benefits**
As a Customer Support Chat Specialist at careerzynith, you can expect:
* A competitive hourly rate of $9 - $9.50
* A direct-pay contractor position with bi-monthly payments via wire transfer to your Philippines bank account
* A generous bonus plan
* A healthy and supportive work environment
* Holiday policy: Givebutter Support is open 24/7. If you work a US holiday, you will get your regular pay plus a day of vacation time to bank and use anytime in the next 12 months
* Love what you do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for
**Training and Onboarding**
You will receive 3 months of paid training, Monday to Friday, 9:00 AM - 6:00 PM EST. This comprehensive training program will equip you with the knowledge and skills needed to excel in your role.
**Schedule**
The permanent schedule for this role is Tuesday to Thursday, 11:30 PM EST - 9:30 AM EST. The tentative deployment date is April 1, 2025.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and empowering changemakers to make a difference, we invite you to apply for this exciting opportunity. Please submit your application through our website.
Apply Now!
Apply for this job
Are you passionate about delivering exceptional customer experiences and empowering changemakers to make a difference? Do you thrive in a dynamic, mission-driven environment where every day brings new opportunities to help people help people? If so, we invite you to become a part of careerzynith's Customer Support team as a Customer Support Chat Specialist.
**About careerzynith**
careerzynith is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Our platform has been certified as a Great Place to Work in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories. We're dedicated to providing a supportive and inclusive work environment that fosters growth, creativity, and innovation.
**Key Responsibilities**
As a Customer Support Chat Specialist at careerzynith, you will play a vital role in delivering exceptional customer experiences through live chat and email support. Your primary responsibilities will include:
* Responding to queries from users in a timely and accurate way via live chat and email
* Following up with unresponsive users and leads to ensure their questions are resolved
* Proactively identifying user needs and helping customers implement specific features
* Analyzing product malfunctions and reporting them to the development team
* Gathering user feedback, feature requests, and workarounds, and proactively suggesting improvements
**Requirements**
To succeed in this role, you will need:
* 2+ years of experience working remotely in the tech industry
* 2+ years of experience as a Customer Support Specialist or similar CS role
* Experience handling multiple incoming chat requests simultaneously
* Access to a computer or laptop and reliable internet (2nd monitor recommended)
* Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
* Excellent written and verbal communication skills in English
* Agents must provide their own computer and stable internet connection
**Preferred Qualifications**
While not required, the following qualifications will make you an even stronger candidate:
* Experience working with nonprofit organizations or the charitable sector
* Familiarity with CRM and fundraising software
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced, dynamic environment
* Experience with training and onboarding new team members
**Benefits**
As a Customer Support Chat Specialist at careerzynith, you can expect:
* A competitive hourly rate of $9 - $9.50
* A direct-pay contractor position with bi-monthly payments via wire transfer to your Philippines bank account
* A generous bonus plan
* A healthy and supportive work environment
* Holiday policy: Givebutter Support is open 24/7. If you work a US holiday, you will get your regular pay plus a day of vacation time to bank and use anytime in the next 12 months
* Love what you do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for
**Training and Onboarding**
You will receive 3 months of paid training, Monday to Friday, 9:00 AM - 6:00 PM EST. This comprehensive training program will equip you with the knowledge and skills needed to excel in your role.
**Schedule**
The permanent schedule for this role is Tuesday to Thursday, 11:30 PM EST - 9:30 AM EST. The tentative deployment date is April 1, 2025.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and empowering changemakers to make a difference, we invite you to apply for this exciting opportunity. Please submit your application through our website.
Apply Now!
Apply for this job