**Experienced Customer Support Associate – Web & Cloud Application Support**

At arenaflex, our Customer Operations team empowers users to give voice to their ideas and make it easy for them when they need help. Our team runs 24/7 with about 400 people between New York, Dublin, Portland, and a remote workforce. Customer Support Associates are on the front lines working with our customers every single day to ensure that issues with their account are resolved in a timely manner. You will leverage your system knowledge and commitment to delivering an exceptional customer experience to not only solve problems for our users, but be a positive advocate of our brand. **Job Summary:** We are seeking an experienced Customer Support Associate to join our team in Hawaii/West. As a Customer Support Associate, you will be responsible for providing top-notch support to our customers through live chat and email. You will be the first point of contact for our customers, and your role will be to resolve their issues efficiently and effectively. If you have a passion for delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. **Responsibilities:** * Respond to customer-submitted live chats and email in a timely manner * Queue-based, typing work will account for approximately 90% of the role * Live Chat is our primary channel of support in this role * Troubleshoot and guide customers through questions and issues with their Account, Billing, Domain, or other transactional inquiries * Independently meet targets across Quality, Productivity, and Customer Satisfaction, in email and live chat * Stay up to date on new product features and improvements * Identify isolated customer experiences and escalate important issues **What You'll Get To Do:** * Work with a talented team of customer support professionals who are passionate about delivering exceptional customer experiences * Develop your skills and knowledge in a fast-paced and dynamic environment * Have the opportunity to work with a wide range of customers and issues * Be part of a company that is committed to innovation and customer satisfaction * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with employer match * Receive a competitive hourly rate, with opportunities for overtime pay * Have access to a range of employee perks and discounts, including a Headspace mindfulness app subscription and a global employee assistance program **Who We're Looking For:** * Open availability to work a 40-hour work week that spans weekends and holidays as our customers need us * 1+ years of customer-facing experience required in a similar role (retail, hospitality, online support) * Expertise with written communication and the ability to spot spelling and grammar errors * Proficiency with decoding conversations, identifying the cause, and aligning on end goals * Capability of prioritizing competing requests * Familiarity with the arenaflex platform * Consistent and dependable WiFi and a personal workspace that allows you to be free from distraction and fully customer-focused * Currently live in: Arizona, Hawaii, Idaho, Utah, New Mexico, Oregon, or Washington **Essential Qualifications:** * 1+ years of customer-facing experience in a similar role (retail, hospitality, online support) * Expertise with written communication and the ability to spot spelling and grammar errors * Proficiency with decoding conversations, identifying the cause, and aligning on end goals * Capability of prioritizing competing requests * Familiarity with the arenaflex platform **Preferred Qualifications:** * Experience working in a customer support role in a fast-paced and dynamic environment * Knowledge of the arenaflex platform and its features * Experience working with a wide range of customers and issues * Strong problem-solving and analytical skills * Ability to work independently and as part of a team **Skills and Competencies:** * Excellent written and verbal communication skills * Strong problem-solving and analytical skills * Ability to work independently and as part of a team * Proficiency with decoding conversations, identifying the cause, and aligning on end goals * Capability of prioritizing competing requests * Familiarity with the arenaflex platform **Career Growth Opportunities and Learning Benefits:** * Opportunities for career growth and advancement within the company * Comprehensive training and development programs to help you develop your skills and knowledge * Access to a range of employee perks and discounts, including a Headspace mindfulness app subscription and a global employee assistance program * Flexible paid time off and parental leave policies * Education reimbursement and employee donation match to community organizations **Work Environment and Company Culture:** * Work in a fast-paced and dynamic environment with a talented team of customer support professionals * Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with employer match * Have access to a range of employee perks and discounts, including a Headspace mindfulness app subscription and a global employee assistance program * Be part of a company that is committed to innovation and customer satisfaction * Enjoy a flexible and remote work environment, with opportunities to work from home or in our offices **Compensation, Perks, and Benefits:** * Competitive hourly rate, with opportunities for overtime pay * Comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with employer match * Access to a range of employee perks and discounts, including a Headspace mindfulness app subscription and a global employee assistance program * Flexible paid time off and parental leave policies * Education reimbursement and employee donation match to community organizations **How to Apply:** If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! **About arenaflex:** arenaflex is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit **Our Commitment:** Today, more than a million people around the globe use arenaflex to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At arenaflex, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace. **Important Note:** arenaflex will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge. Apply for this job