**Experienced Customer Support Associate – Veterinary Industry**

Join our dynamic team at blithequark, a pioneering company revolutionizing the $50B+ animal health industry by transforming how veterinarians buy the supplies they need to keep America's pets healthy. Our cutting-edge eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing processes and allowing them to focus on what matters most – delivering exceptional care to their patients. As a key member of our growing support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. If you're a proactive self-starter with a passion for delivering exceptional customer experiences, we want to hear from you! **About the Position** The Support Associate is responsible for engaging with our vibrant community of veterinary professionals to support them in their critical purchasing decisions and processes through the use of the blithequark platform. Members of the support team work collaboratively to provide our users with an excellent experience on our platform through live chats, phone calls, emails, internal discussion boards, and platform demos. **Key Responsibilities** • Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner • Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner • Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more • Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools • Work with vendor and industry partners to streamline communication and alerts between systems • Help to continuously develop and expand processes in order to streamline support workflows **Essential Qualifications** • 1 year of relevant, customer-facing work experience • 2 Year Associate's Degree or 4 Year College Degree • Excellent written and verbal communication skills • Experience in chat support preferred • Patience and compassion when handling difficult situations • Ability to adapt quickly and manage many concurrent responsibilities • A strong desire to learn and help our customers succeed • A positive attitude and one-for-all team mentality and excellent collaboration skills **Preferred Qualifications** • Tech/start-up work experience is a plus but not required • Knowledge of intercom and/or experience with other chat platforms is strongly preferred **Skills and Competencies** • Excellent communication and interpersonal skills • Ability to work in a fast-paced, dynamic environment • Strong problem-solving and analytical skills • Ability to adapt to changing priorities and deadlines • Strong customer service skills and a passion for delivering exceptional experiences • Ability to work collaboratively as part of a team • Strong organizational and time management skills **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Support Associate, you will have the opportunity to: • Develop your skills and expertise in customer support and platform operations • Collaborate with cross-functional teams to drive business growth and innovation • Participate in regular training and development programs to enhance your knowledge and skills • Take on new challenges and responsibilities as you grow and develop in your role • Enjoy a dynamic and supportive work environment that encourages creativity, innovation, and collaboration **Work Environment and Company Culture** At blithequark, we value a positive and inclusive work environment that promotes collaboration, creativity, and innovation. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the animal health industry. As a Support Associate, you will be part of a dynamic and supportive team that is dedicated to excellence and customer satisfaction. **Compensation, Perks, and Benefits** We offer a comprehensive benefits package, including: • 100% remote work within the USA • Medical, Dental, and Vision Insurance • Automatic 401k contribution • Employee referral program • At-home office setup • Bi-annual company retreats • Open vacation policy • Equity • Monthly team events The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we want to hear from you! Please submit your application through our Careers Page. The application deadline is accepted on an ongoing basis. **Equal Opportunity Employer** blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs. **Scam Alert** We want to ensure that you're well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout for authentic communications from our company, and never provide sensitive personal or financial information during the application process. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. Apply for this job